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L. LAN ULU nU/ I LNAN I I-L)UNZ)MINU: ma no le acoot l,l/S requests Tor service, Trom acoot l,USU <br />unduplicated households comprised of about 4,100 people, addressing about 3,870 inquiries, disputes or <br />issues. Most discrimination occurs within the landlord -tenant relationship, so this service facilitates our <br />primary goal by assisting in uncovering possible housing discrimination. About 30% of the discrimination <br />investigative caseload comes from contacts that were initially presented as landlord -tenant disputes or <br />issues. We will assist housing consumers and providers in resolving questions and avoiding disputes over <br />evictions, deposit returns, substandard conditions, and other landlord -tenant matters, including the City's <br />Rent Stabilization and Just Cause Termination ordinances. Staff members counsel housing consumers and <br />providers about both their rights and responsibilities. <br />D. CITY ADMINISTRATIVE SUPPORT: - Provide data collection, analysis and reporting to City of Santa Ana <br />CDBG administrators, as well as HUD auditors, as required. As requested we will assist in the preparation of <br />fair housing action plans, and will provide annual accomplishment data for inclusion in the City's <br />Consolidated Annual Performance and Evaluation Report (CAPER). We will support efforts to implement <br />EXHIBIT A - Page 2 <br />