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Exhibit B <br />to <br />SYMPRO SOFTWARE LICENSE AND SERVICE AGREEMENT <br />By and Between <br />SymPro, Inc. and City of Santa Ana, Licensee <br />Effective Date <br />The following is a summary of the SymPro Support and Maintenance Plan as of the Effective <br />Date. For a fully description (including any criteria, limitations or requirements), Licensee will <br />refer to the Annual Support and Maintenance Plan stated at: www.sympro.com. <br />Annual Support and Maintenance Plan <br />The following SymPro Support and Maintenance Plan applies as of the Effective Date. SymPro <br />reserves the right to change this Plan at any time. All changes will be posted at its website: <br />www.sympro.com and will be effective become effective as of the next Renewal Term. <br />• Priority service from technical support and Licensee service representatives <br />• Free SymPro version corrections and enhancements released in the license and service term <br />• Discounted major SymPro upgrade conversions (e.g. 16 bit to 32 bit conversion) <br />• Upgrades will be delivered by remote electronic access <br />• Access to the SymPro Internet Site for Support (www.sympro.com) <br />• Free Regional Training Conference attendance <br />• Unlimited telephone technical support in the following areas: <br />Loading and configuring of SymPro Software <br />Operational Questions, including standard SymPro reports <br />Data entry support for all investment types supported within SymPro, including: <br />• Certificates of Deposits <br />GNMA, Pass Through <br />• Negotiable Certificates of Deposits <br />Bankers Acceptances <br />• Checking Accounts <br />Corporate Bonds <br />• Commercial Paper <br />Medium Term Notes <br />• Commercial Paper Discount <br />• United States Treasury Issues, Coupon & Discount <br />• Federal Agency Issues, Coupon & Discount <br />• Rolling Repurchase Agreements <br />Tele -consultation is provided during normal business hours (6:30AM TO 5:OOPM - Pacific <br />Time), Monday through Friday for questions dealing with the operations of the Licensed <br />Software on Designated Equipment. Support issues may be reported via voicemail (510-655- <br />13 <br />