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0900 Selection 2), fax (510-655-4064), or email (support@sympro.com), 24 hours a day. <br />Answers to "Frequently Asked Questions" are available at www.sympro.com, 24 hours a day. <br />The resolution of some issues may require that Licensee provide SymPro with a copy of <br />Licensee's data. Licensee agrees to provide SymPro with a copy of their data for the purpose of <br />resolving Licensee's issue and SymPro agrees to maintain full confidentiality of any required <br />data and will use it only for the resolution of the Licensee's issue. <br />Not Included: Consulting on issues concerning investment accounting matters, specific financial <br />or investment matters, research on investments not supported within the Licensed Software, or <br />data entry for investments not supported in the Licensed Software system are not included. <br />Printed documentation is available at an additional charge. <br />14 <br />