Agenda Packet_2024-07-16 (Revised)

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4. Provide tenants with access to available decent safe and sanitary permanent housing within a reasonable time prior to the moves; 5. Provide transportation to the tenants and their personal property, if necessary, to the permanent accommodations; 6. Inspect permanent housing to assure it meets decent, safe and sanitary standards as described in the CRAL; 7. Assist eligible occupants in the preparation and submission of relocation assistance claims; 8. Provide additional reasonable services necessary to successfully relocate occupants; 9. Make benefit determinations and payments in accordance with applicable laws and the Owner's adopted relocation guidelines; 10. Provide each qualified household with a minimum of 30 days written notice to relocate on-site and each household to be permanently displaced off-site with at least 90 days written notice to vacate; 11. Inform all tenants of the Owner's policies in writing and verbally with regard to eviction and property management; 12. Establish and maintain a formal grievance procedure for use by displaced persons seeking administrative review of the Owner's decisions with respect to relocation assistance; and 13. Provide assistance that does not result in different or separate treatment based on or due to an individual's sex, marital status, race, color, religion, ancestry, national origin, physical handicap, sexual orientation, and domestic partnership status. Adequate written and verbal notice and access to affordable decent, safe and sanitary housing will be provided with all requests made to tenants to vacate. Personal contact via phone, text, email, mail and in person, as applicable, will be maintained with all households during the relocation process. B. QUALIFIED TENANT RELOCATION BENEFITS Specific eligibility requirements and benefit plans will be detailed on an individual basis with all residents. In the course of the interview and follow-up visits, each household will be counseled as to available options and the consequences of any choice with respect to financial assistance. The Owner pledges to appropriate special care for households requiring additional assistance in the event of unforeseen circumstances. Relocation assistance information and counseling will be provided in the primary language of the displaced occupants to ensure that all residents obtain a complete understanding of the rehabilitation program and eligible accommodations and services provided. Addition translation services will be provided upon request. City Council 27 —43 7/16/2024