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LEGAL <br />COURT REPORTING <br />SERVICES PROVIDED <br />A. General Description <br />Regal Court Reporting, Inc. ("Regal") shall provide the City of Santa Ana ("City") with Certified <br />Shorthand Reporters ("CSRs") for the City's Personnel Board Hearings. <br />B. Availability of Certified Shorthand Reporters <br />Regal acknowledges the essential need for court reporting services during evening hours. Regal <br />has a robust team of CSRs who are flexible and available for scheduling during the evening <br />hours as required by the City. Further, Regal's CSRs will be able to provide proof of their <br />certification prior to the hearing for which they are providing services, and will be equipped to <br />provide realtime services and recounts during hearings. Regal shall also instruct all CSRs to plan <br />to be present in the location of the hearing (with all necessary equipment set up), no less than ten <br />(10) minutes before the scheduled start time. <br />C. Confirmation of Appointment <br />Regal shall notify the City of the placement of the CSR three (3) business days prior to the <br />scheduled hearing date. If Regal cannot place a CSR, they shall communicate with the City until <br />they receive acknowledgement that a CSR was not scheduled for the hearing. <br />D. Completed Transcript — Certified Copy and Original — Sealed Copy <br />Regal shall provide electronic copies of transcripts of proceedings within 14 calendar days of the <br />proceeding date. As such, Regal agrees to hold a copy of the transcript for a minimum of one (1) <br />year after the conclusion of the hearing. <br />The transcript shall include: (1) certification of original transcript and one copy; (2) condensed <br />transcript ("mini"); and (3) word index. The original transcript shall be delivered to <br />the requesting agency no later than 14 calendar days from when it is prepared. <br />1551 N. Tustin Ave, Ste 750, Santa Ana, CA 92705 1 Phone: 866.228.2685 1 www.regalcourtreporting.com <br />