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3. Preliminary -Screening, Participant Registrations and Eligibility Determination Contractor shall provide preliminary eligibility screening and register potential participants in accordance with SBSDA eligibility guidelines and procedural requirements of the PAN Additionally, Contractor shall provide intake and eligibility determination. Contractor shall assume all liability related to disallowed costs for this activity will be assumed by the Contractor. This process shall include an initial assessment of basic skill needs to determine if individuals are deficient in this area. 4. Enrollment Enroll eligible applicants and provide in-depth objective assessment, retraining, job development and placement services in accordance with polices and procedures described by the SBPIC / PAN. In no event are participants to be enrolled and training begin until participants are determined eligible. Contractor is liable for any costs disallowed on individuals enrolled prior to eligibility determination. If 45 days has elapsed since eligibility was determined, a re -certification of eligibility must be done by the Contractor. 5. Grievance Procedures Provide SDA and Contractor written grievance/complaint resolution and non-discrimination policies and procedures to applicants and participants with explanation of process. In addition to standard grievance/complaint resolution and non-discrimination procedures, handicapped participants shall also receive grievance/complaint resolution and non-discrimination policies and procedures -applicable to handicapped persons. A document verifying receipt of these documents shall be signed, dated, and maintained in participant file.. 6. In-depth Objective Assessment Contractor shall provide in-depth objective assessment to determine at the time of entry, an individual's skill levels and needs for referrals to appropriate training and educational programs leading to employment and is the primary resource for the development of the participant's Individual Service Strategy (ISS) or Individual Reemployment Plan (IRP). Contractor shall administer, score and evaluate interest/values inventories as well as aptitude tests for program participants. Counselors shall assist participants with career exploration, evaluate the transferability of skills, and jointly, with participant, develop an Individual Service Strategy (ISS) plan for retraining and/or placement services. The assessment process shall, at minimum, take into account the participant's family situation; education, basic educational skills; work skills and prior work experience; occupational skills; life circumstances and barriers to participation in 32