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time to prepare more detailed maps of the areas with measurements so we can pre -order the materials we will need (fertilizer, IPM material for weed control and other consumables.) Job Start On day 1 our crews will have detailed maps of the areas along with task lists and the initial schedule. Our management is heavily involved in logistics during this time. We also go through the irrigation systems with our technicians to perform our initial evaluation. If we find anything that is broken, inoperative or neglected, we create a detailed list with repair pricing and a completion schedule forthe customer. 30 Day Evaluation At 30 days we have a special evaluation meeting with the customer. There are always aspects of every job that cannot be completely spelled out in the work scope and specifications like, custom timelines, work sequences and specific area needs. We go over the experience so far and identify what is working well and what needs adjustment. The customer gets an action plan for any adjustments with timeline commitments from us along with the initial irrigation system inspection. 60 Day Evaluation At 60 days we anticipate operations to be going smoothly and meeting expectations. We perform a customer survey to assess the customer's perception of the experience related to the proposal process, transition to operations and the actual performance on the job. Our goal is to receive the highest score possible from our clients and provide complete customer satisfaction. 90 Day Evaluation At 90 days the customer receives a survey with one question on it "Would you recommend Mariposa Landscapes to other customers right now?' Our goal is to receive an enthusiastic "Yes" to this question. Quality Control Program We perform internal quality control on our work to free up our contract monitor or client representative (be it a Public Works Inspector or Property Manager) so that he or she will have a reduced work load. This creates a positive environment for everyone involved and enhances our client relationships. Our main philosophy behind quality control is summed up in one statement "Plan your work and work your plan" Therefore, the work is to be planned and monitored in the following ways: <�19 Our Core Values — Safety • Teamwork • Quality • Integrity Page 13