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SEC, JN 4 ':• SYSTEM SUPPORT <br />of any unit that is kept beyond the first week. After ten weeks, 25% of the <br />unit's price will be invoiced. After 12 weeks, balance of the unit's purchase <br />price will be invoiced. <br />For example: <br />Week One: Loaner/Exchange fee (Service Agreement customers are exempt <br />from week one fee) <br />Weeks 2-10: $75 per week <br />Weeks 11-12: 25% of purchase price of unit <br />After 12 Weeks: Balance of purchase price of unit <br />4.2.3 Premier Technical Phone Support <br />4.2.3.1 Definition of Service <br />Technical phone support is available 7 days a week 24 hours a day. Motorola SSC <br />staff will work with your local service organization to handle questions related to <br />equipment supported by the SSC. Technical support system technologists have had <br />the training and experience necessary to answer most questions regarding <br />communications systems. The SSC systems technologist may dial into a system to <br />more clearly define a problem and determine the area of failure in order to decide on <br />the most suitable action plan. However, if the problem is beyond the scope of SSC's <br />staff, they will contact key personnel who are involved with the design, development, <br />and manufacture of your communication products. <br />4.2.3.2 How to Obtain Service <br />Your first eschelon service provider will call SSC at 800-925-0911 to request technical <br />assistance. If 800 access is unavailable, call 708-576-7300. <br />4.2.3.3 Terms and Conditions <br />❖ Premier technical support is available for installed systems only <br />Premier technical support is available only for equipment supported by <br />the SSC <br />':' On -site support is subject to availability and price negotiations <br />OMOTOROEA <br />Confidential and Proprietary Q .;. 4 <br />