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4 ACCENT ON <br />LANGUAGES <br />a. Cover Letter <br />ATTN: Abigail Alcala, Assistant City Clerk <br />City of Santa Ana — Clerk of the Council <br />20 Civic Center Plaza <br />Santa Ana, CA 92701 <br />Accent on Languages, Inc. (Accent) is privileged to showcase our linguistic services to the City of <br />Santa Ana (the City). As a certified Small Business (SB), Woman -Owned Business Enterprise <br />(WBE), Minority Business Enterprise (MBE), and Small & Emerging Business (SLEB), Accent is <br />dedicated to achieving the highest standards of excellence. Our credentials include GSA <br />certification, corporate membership in the American Translators Association (ATA), and approval <br />as a vendor by the County of Alameda and the City and County of San Francisco. <br />Mission <br />Accent on Languages' mission is to provide unparalleled foreign language and cultural services <br />to government entities and the public. Our focus on achieving the highest quality in <br />translations, coupled with personalized customer service, has defined our three decades of <br />experience. We offer comprehensive translation, localization, transcription, and in -person and <br />over -the -phone interpretation (OPI) services, including American Sign Language, to federal and <br />state organizations, private businesses, and communities. <br />Government Experience <br />Since 1997, Accent has been a trusted provider of linguistic support to U.S. federal government <br />agencies. We have held a GSA award since 2003 and secured a legacy successor GSA schedule <br />award in March 2023. Additionally, Accent has been a CMAS contractor with the State of <br />California since 2009, serving various federal and local entities such as the Department of <br />Agriculture, FBI, Department of Justice, Alameda County Public Health Department, and others. <br />Success at the 2023 APEC Conference with FEMA <br />In August 2023, Accent showcased its prowess at the FEMA Asian -Pacific Emergency Council <br />(APEC) conference in Seattle. Our team of twelve highly skilled interpreters, proficient in seven <br />languages, played a crucial role in ensuring smooth communication throughout various <br />conference activities, including bilateral meetings, plenary sessions, and special events. Our <br />adaptable approach and dedication to delivering top-notch service within budget constraints <br />were instrumental in the conference's overall success. <br />Our expertise extended beyond language interpretation, encompassing support for interagency <br />coordination and assistance to other U.S. agencies involved in the event. We collaborated with <br />hotel staff, audio equipment technicians, and more, showcasing our ability to navigate complex <br />requirements while maintaining cost-effectiveness. This project exemplifies how our experience <br />and proficiency contribute to exceptional service delivery in adherence to stringent standards <br />and budgetary considerations. <br />Accent on Languages Response 24-022A 3 <br />Volume I - SOQ <br />