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4 ACCENT ON
<br />LANGUAGES
<br />Leading Over -the -Phone and Video Conferencing Interpreter Services
<br />Accent stands as a reliable provider of Over -the -Phone and Video Conferencing Interpreter
<br />Services, dedicated to supporting the Department of Homeland Security (DHS) United States
<br />Citizenship & Immigration Services (USCIS) Refugee, Asylum, and International Operations
<br />(RAID) Directorate. Our telephonic on -demand services operate 24/7, catering to twelve DHS
<br />field offices in need of linguistic support for Safe Third Country Screening Interviews across 40+
<br />languages, including Arabic, Burmese, Farsi, French, Georgian, Creole, Hindi, Italian, Mam,
<br />Mandarin, Pashto, Portuguese, Punjabi, Russian, Spanish, Urdu, Vietnamese, and more.
<br />Since May 2023, Accent has handled approximately 4,500+ calls, accumulating over 700,000
<br />minutes of telephonic interpretation. With a monthly average of 100,000 minutes, we have
<br />emerged as the top vendor for various USCIS Field Offices. This success has empowered our
<br />interpreters to conduct longer phone calls with multiple interviews, delivering an enhanced
<br />service experience to individuals and earning praise from asylum officers. The majority of our
<br />interpreters excel in managing extensive calls, with durations ranging from 2 to 9 hours,
<br />showcasing their commitment to providing exceptional service, as evidenced by our longest call
<br />lasting over 9 hours.
<br />Security Clearance and Capacity
<br />With a team of 300+ linguists possessing current public trust security clearance and an
<br />additional pipeline of 400+ linguists in the process, Accent stands ready to meet clients'
<br />linguistic needs. We are well -versed in clearance processes and requirements and actively
<br />process new clearances for ongoing contracts. Our security clearance officers and project
<br />managers ensure seamless collaboration across the West and East coasts.
<br />Comprehensive Services
<br />Accent's extensive experience extends to standard translation services, website localization,
<br />voice-over services, subtitling, captioning, section 508 and ADA compliance remediation,
<br />American Sign Language, Braille, transcription, and translation services for court purposes.
<br />In conclusion, Accent on Languages is your dedicated partner for comprehensive linguistic
<br />services, and we look forward to the opportunity to contribute to the success of the City's
<br />initiatives.
<br />Sincerely,
<br />Canal;he be 3/19/2024
<br />Caroline Lee, CEO and owner, Accent on Languages, Inc. Date
<br />Accent on Languages Response 24-022A 4
<br />Volume I - SOQ
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