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4 ACCENT ON
<br />LANGUAGES
<br />Specific instructions about how to use the scheduled VRI platforms, minimum requirements,
<br />equipment needed, etc. will be provided in advance to all participants before every meeting,
<br />including links to manuals, guides, and demo videos.
<br />The Accent — Interpreter IntelligenceT"' scheduled platform does not require the installation of
<br />third -party applications, only the use of a typical Internet browser is requested (such as Firefox,
<br />Chrome, etc.), and the use of a device with camera and microphone capabilities. Our system is
<br />compatible with: Mac & PC desktops, iPhones, Android smartphones, and tablets.
<br />Professional Audio Eauioment for Events and Conferences
<br />Accent also offers professional audio equipment for interpreting services. We can serve small
<br />meetings or large audiences, and our equipment is compatible with any Audio/Video system.
<br />Please consult with the Account Manager if these services are ever needed by the City. If audio
<br />equipment is requested for a conference event, the following additional requirements also
<br />apply:
<br />• Type of room (conference room, meeting room, auditorium, etc.)
<br />• Type of Public Announcement / Audio Visual systems available on location
<br />• Interpreters' booth requirements (availability on location, full booth or table -top, etc.)
<br />Telephonic Interpretation for On -Demand Communication
<br />Accent, together with Accent on Languages, offers on -demand telephonic interpretation
<br />services 24/7/365, proficiently covering a spectrum of 40+ languages, including but not limited
<br />to Arabic, Burmese, Cantonese/Yue, Creole, Farsi, French, Georgian, Hindi, Italian, Korean, South
<br />Korean, Mam, Mandarin, Pashto, Portuguese, Punjabi, Russian, Spanish, Urdu, Vietnamese, and
<br />many more. With a robust team of 400+ linguists and an additional pipeline of 500+ linguists in
<br />the process of onboarding, Accent stands ready to meet the linguistic needs of our valued
<br />clients.
<br />• Ad -hoc Calls: Accent provides a 1-800 number that is used to access an interpreter in the
<br />desired language 24/7, on -demand. The average ring for each call is 4 to 30 seconds.
<br />• On -Demand Scheduled Calls: Accent provides for a scheduled call service. This means
<br />that the City may schedule an audio or video call for either the same day or a future
<br />date. Scheduled calls are recommended for special circumstances, including, but not
<br />limited to, calls expected to last for more than 1 hour in duration, calls involving
<br />languages of lesser diffusion, and calls requesting interpreter preference (i.e. specific
<br />interpreter, gender, etc.).
<br />Average response time
<br />User calls will be picked up within 5 seconds and callers will have the option of either selecting a
<br />language and being connected to an interpreter directly or connecting with a Customer Service
<br />Assistant. Connection to a live assistant will happen within the 10-second timeframe.
<br />Accent on Languages Response 24-022A 8
<br />Volume I - SOQ
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