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4 ACCENT ON <br />LANGUAGES <br />Interpreting Service: <br />• The PM ensures close collaboration between the client and the interpreter. <br />• The PM also ensures alignment on the job specifics, terminology, preparation, and <br />equipment needs. <br />o The Project Manager provides a brief to the interpreter(s) with all the specifics of <br />the assignment. <br />o The interpreters will arrive at the venue at least 15 minutes in advance (or log in <br />to the phone call/video call). During the actual interpreting service, Mines will be <br />able to contact the Project Manager directly regarding any questions. Mines will <br />dismiss the interpreters upon completion of the service. <br />Feedback Integration and Flexible Reporting: <br />• Encourage open feedback loops throughout the process. <br />• Proactively address concerns and optimize performance based on insights. <br />• The PM will provide comprehensive reports periodically or on an ad -hoc basis to meet <br />all client needs. <br />Video Remote Interoretina <br />Accent offers several video remote solutions to the City. The workflow is similar to the <br />face-to-face interpretation. We also uphold the same high standards when it comes to our <br />interpreter and interpretation quality, professionalism, and technicality. For scheduled <br />appointments, Accent offers three (3) solutions to schedule and host video remote interpreting <br />services: Zoom, Microsoft Teams, and Accent's own proprietary video platform (powered by <br />Interpreter Intelligence). <br />If staff members at the City prefer to work with certain face-to-face, on -site interpreters, several <br />of these scheduled video methods allow the same trusted on -site interpreters to use video <br />remote services seamlessly. In addition, Accent on Languages offers Zoom services to host <br />conference -style events for over 200 participants, including simultaneous interpretation <br />channels embedded in the Zoom application, with multiple language channels available to the <br />audience. Take note multiple simultaneous interpretation channels are available only with <br />professional -level Zoom accounts, and this feature might not be available with the Zoom tiers <br />used by the City. <br />Accent can also organize interpretation services using other popular cloud -based <br />communication platforms such as Google Meet, Cisco-Webex, etc. Accent does not provide <br />hardware (computers or devices) to access these platforms, but our project managers can assist <br />staff and customers in the use of these platforms. <br />Accent offers a proprietary scheduled video interpreting platform powered by Interpreter <br />Intelligence TM. This platform can help the City meet HIPAA requirements. To prepare properly for <br />this new service, an implementation plan has been designed to cover the necessary onboarding <br />of the City's personnel. <br />Accent on Languages Response 24-022A 7 <br />Volume I - SOQ <br />