Laserfiche WebLink
CONTINENTAL <br />10 [NTERPR,ETING <br />RESPONSE TIMES & AVAILABILITY <br />✓ Interpreting services: status provided within <br />24 hours <br />✓ Document translation: status provided within <br />24 hours <br />Rush services available with rush fee approval <br />✓ After-hours Emergency Contact available <br />The following is an estimate of interpreters in our <br />network that the City of Santa Ana will have access to: <br />CA Court Certified or Registered Interpreters <br />• Spanish:175 <br />• Vietnamese:12 <br />• Other Languages: 133 <br />We maintain a contingency plan for our internal staff <br />and vendors for the following scenarios: <br />• Rush requests <br />Staffing shortages <br />• Requests for rare or infrequently used <br />languages <br />Our company also offers an after-hours ER line and is <br />capable of meeting requests for weekend coverage. <br />SPECIAL CONSIDERATIONS <br />Interpreters and translators are independent <br />contractors and are not employees of Continental <br />Interpreting. Interpreter qualifications and/or <br />certification numbers are available upon request. <br />IMPLEMENTATION PLAN <br />On -site and remote interpreting services can be <br />provided as soon as 1 day after client onboarding has <br />been completed. Government agency client <br />It6NTk <br />onboarding includes receiving a signed contract, <br />providing Certificates of Insurance to City, kickoff <br />meeting(s), and communication with internal team <br />regarding any client invoicing practices that must be <br />implemented prior to providing services. <br />800.201.7121 <br />info@cis-inc.com <br />5 <br />