Laserfiche WebLink
CITY OF SANTA ANA <br /> <br /> <br /> <br /> <br /> <br /> <br />C. Interpretation Services <br />Consultant shall provide live, in-person, telephonic, and virtual (when deemed acceptable by City) <br />simultaneous interpretation for City Council and other public meetings, workshops, interviews, <br />and various types of events from English to additional languages as specified above. The City <br />provides interpretation services at public meetings, when requested, and will engage the <br />Consultant on an as-needed basis, typically with 72-hour advance notice. Shorter advance notice <br />may occur depending on City needs. Some services may be provided telephonically with City’s <br />approval. <br /> <br />1. Remote Telephonic Language Interpretation Services Requirements: <br /> <br />i. A single, toll-free number to access all services. <br />ii. Conference-calling services and capabilities for interpreted calls. <br />iii. The Consultant shall provide all language interpretation services for Languages at the <br />rates as provided within Pricing Proposal. <br />iv. In certain instances, time is of the essence to provide public counter services or other <br />immediate assistance, and the City may reserve an interpreter by telephone forty-five <br />(45) minutes in advance of the actual time it is needed. Consultant shall provide its typical <br />response rate for advance notice. <br />v. Consultant shall not require the City to purchase or obtain specific equipment to access <br />telephonic interpreter services. <br /> <br />D. Written Translation <br />Upon direction from the City, Consultant shall translate various types of documents, and either <br />live or pre-recorded audio content in video and audio file formats, from English into requested <br />language or from another language into English. Documents may include reports, forms, posters, <br />brochures and other informative leaflets/notices and websites/selected web pages, marketing <br />materials, legal documents and notices, and other forms of correspondence. Written translation <br />of election materials will also be required. <br /> <br />1. Consultant shall provide services related to translating and formatting documents into “Plain <br />Language English”. Services to be performed for any and all projects will be determined as <br />the need arises. <br /> <br />2. Consultant shall deliver translated documents within twenty-four (24) hours of City requests <br />when required. Delivery of translation services shall not exceed five (5) business days. <br /> <br />3. Consultant shall participate in revision processes with some revisions being prepared by <br />Consultant, and some revisions being prepared by City staff. Consultant must deliver <br />completed revisions to the requesting City Project Manager or designee within five (5) <br />business days of a request for revision. The revision process will be deemed completed when <br />the Project Manager or designee is satisfied with the final translation and formatting. Urgent <br />requests will require a quicker turnaround time to be determined by the requesting City <br />Department. <br /> <br />4. All completed formatted forms MUST EXACTLY MATCH the native language version unless <br />otherwise agreed to in writing. <br /> <br />RFP 24-022A City of Santa Ana Page 20 of 51 <br />  <br />  <br />City Council 10 – 180 10/1/2024