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CITY OF SANTA ANA <br /> <br /> <br /> <br /> <br /> <br /> <br />5. Consultant shall provide their completed translated documents/forms in formats as required <br />by the City. Formats may include at minimum, Microsoft Word, Microsoft Excel, Microsoft <br />PowerPoint, InDesign, Photoshop, and Adobe PDF. Consultant must be able to convert <br />Microsoft files into PDF format. Completed PDF forms are not the online fillable type. <br /> <br />6. Consultant will receive and transmit drafts and final versions of forms from and to the City in <br />writing, which includes secure email, electronic file attachments to email, via web portal, or if <br />requested by the City, by facsimile, USPS mail, or overnight services to the City’s Project <br />Manager or designee. <br /> <br />7. Consultant shall provide sight translation of English documents or other languages during <br /> face-to-face events. <br /> <br />8. Consultant shall provide offsite translation services of documents from English or other <br /> languages. <br /> <br />9. English word counts will be determined using Microsoft Word’s word count feature. <br /> <br />10. No machine-generated translations are allowed. <br /> <br />11. The use of speech recognition software is not authorized. <br /> <br /> <br />E. Closed Captioning (Optional Service) <br />While closed-captioned services are not mandatory for this Agreement, the City reserves the right <br />to explore and implement these services at its discretion during the contracted term. The City <br />acknowledges that circumstances may arise where the inclusion of closed-captioning becomes <br />necessary to enhance accessibility. The City may at its discretion add these services either upon <br />award or via an Amendment during the term of the Agreement. Therefore, the City encourages <br />all prospective Proposers to submit competitive pricing for future consideration. <br /> <br />Consultant will translate audio content, either live or pre-recorded, into display text synchronized <br />with the audio, equivalent text to that of the audio, and access formats as specified herein. <br /> <br />1. Services shall include full scale, real-time verbatim closed-captioning of public meetings and <br />other live and pre-recorded meetings, media, forums, and events. <br />2. Consultant will sign-in to live caption events at least 10 minutes prior to the scheduled starting <br />time and shall stay on until its conclusion, even if it runs longer than the scheduled time. <br />3. Consultant will provide remote captioning services by following a video signal that is streamed <br />live online and an audio signal via telephone line(s). <br />4. Consultant will provide captioning to a real-time streaming web page, and to a live caption <br />area within the event streaming page. <br />5. Consultant must have the technical compatibility with the City’s live streaming software in <br />order for the caption stream URL to be inserted into a player template including Granicus, so <br />that live captioning can be viewed within the live stream player during events and meetings, <br />when accessed from the City’s event page. <br />RFP 24-022A City of Santa Ana Page 21 of 51 <br />  <br />  <br />City Council 10 – 181 10/1/2024