Agenda Packet_2024-10-01 - Laserfiche WebLink

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Haitian Creole 76 Somali 11 Hindi 29 Spanish 957 Hmong 4 Swahili 11 Indonesian 5 Tagalog 13 Italian 12 Tajiki 1 Japanese 12 Tamil 5 Kannada 6 Telugu 5 Korean 16 Thai 9 Khmer 5 Tibetan 3 Kurdish 3 Tigrigna 7 Lao 7 Turkish 8 Lingala 2 Ukrainian 12 Malayalam 6 Urdu 25 Mam 3 Uzbek 4 Mandarin 85 Vietnamese 26 Mandinka 1 Wolof 4 Total: 66 Languages Total: 1806 linguists Implementation Plan We propose a meticulous implementation plan for a seamless transition, particularly beneficial for agencies new to this contract. The plan considers the diverse needs of participating agencies, fostering an inclusive approach. This implementation plan aims to blend continuity with innovation, ensuring a transition that not only maintains the lofty standards set in the past but also adapts to the evolving landscape of the City's language service requirements. Timeline of Project Goals, Measurable Outcomes, and Benchmark Activities: ●Pre-Implementation Phase (Weeks 1-2): ○Conduct a Comprehensive Review: Assess the current service landscape and identify areas for improvement. ○Confirm Project Team: Reaffirm the roles of key personnel, emphasizing the retention of experienced staff. ○Schedule Renewal Kickoff Meeting: Engage in a strategic discussion to align with evolving City expectations. ●Renewal Kickoff Meeting (Week 2): ○Facilitate a renewal kickoff meeting to formally reintroduce the team, discuss lessons learned, and outline enhancements. ○Reinforce the collaborative approach and gather insights for improvement. ●Communication and Feedback Loop (Weeks 3-4): ○Strengthen the communication plan to address ongoing needs and feedback. ○Collect feedback from City stakeholders on the current service delivery. Accent on Languages Response 24-022A 23 Volume I - SOQ City Council 10 – 209 10/1/2024