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●Training and Transition Refinement (Weeks 5-8): <br />○Refine and conduct training sessions for Language Access Coordinators and Site <br />Managers. <br />○Enhance transition discussions with departments, incorporating lessons learned <br />from the existing contract. <br />●Continuous Improvement Initiatives (Week 9 Onward): <br />○Implement improvements based on feedback and identified areas for <br />enhancement. <br />○Maintain ongoing evaluation and feedback sessions to ensure sustained service <br />excellence. <br />●Regular Collaboration (Throughout Renewal): <br />○Maintain periodic meetings with the City to address evolving needs and ensure <br />continuous improvement. <br />○Leverage existing relationships to streamline communication and optimize <br />services. <br />Key Personnel Assignments <br />●Account Manager: <br />○Primary point of contact, leveraging existing relationships for smoother <br />transition. <br />○Focuses on continuous improvement initiatives and addressing evolving City <br />needs. <br />●Project Managers: <br />○Retain their roles in close collaboration with Language Access Coordinators and <br />agency and department Managers. <br />○Emphasize ongoing training and proactive engagement. <br />Milestones <br />●After 6 months, Accent recommends holding a mid-term meeting with the City to <br />discuss progress, achievements, goals, and any other concerns of the City. We also <br />recommend holding a contract closure meeting to evaluate the contract and provide <br />improvement actions to the City for future use at its discretion. <br />Continuous Quality Commitment <br />●Accent will prepare a Quality Control Plan (QCP) to serve as framework for the entire <br />contract. This QCP will be reviewed monthly and updated accordingly as new work is <br />produced and delivered. <br />Accent on Languages Response 24-022A 24 <br />Volume I - SOQ <br />  <br />  <br />City Council 10 – 210 10/1/2024