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Page | 15 <br /> <br />appropriate. The purpose of this meeting is to discuss current project steps, next steps and any <br />project concerns as well as documenting achievements as the project moves forward. <br /> <br />x Monthly Project Status Reports. <br />This report document identifies all steps within the overall project plan, identification of the current <br />status of each step, current risks and issues, resolved risks and issues, and current time lines. This <br />document is made available to the Core Team, Project Stakeholders and any others as defined by <br />Santa Ana staff. <br /> <br />x Issue Escalation Guideline. <br />Invariably, in any implementation of this type, issues will arise. The IKC Project Manager will <br />keep track of issues as they arise, within the Monthly Status Report and will ensure each item is <br />assigned to a team member who will be responsible for leading the efforts to resolve the issue. <br />These issues will include items that fall within the Scope of the project as well as issues that fall <br />outside of the current Scope <br /> <br />If at any time the issues identified go beyond the team members and IKC Project Manager/Agency Project <br />Manager’s ability to be resolved, the following issue Escalation Guideline is proposed. <br /> <br />Agency Project Team Members and IKC Configuration Support Specialists are at the same level of the <br />escalation scale and will attempt to address any issues they identify within this level. If an issue is not able <br />to be resolved at this level, it should be referred to the next level of Agency Core Team Member and IKC <br />Senior Implementation Specialist. <br /> <br />Agency Core Team Members and IKC Senior Implementation Specialists are at the same level of the <br />escalation scale and will attempt to address any issues they identify within this level. If an issue is not able <br />to be resolved at this level, it should be referred to the next level of Agency Project Manager and IKC <br />Project Manager. <br /> <br />The Agency Project Manager and IKC’s Project Manager are at the same level of the escalation scale and <br />will attempt to address any issues they identify within this level. If an issue is not able to be resolved at <br />this level, it should be referred to the next level of Agency Project Sponsor and the IKC Leadership Team. <br /> <br />The Agency Project Sponsor and the IKC Leadership Team are the final level of escalation. Issues will be <br />referred to this level from previous levels and decisions made jointly at this level of escalation will be final <br />and focused in the best interest of the agency without significant detrimental impact on IKC. <br /> <br />ESCALATION SCALE: <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />  <br />  <br />City Council 13 – 54 10/1/2024