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Page | 16 c) Recommended Work Plan IKC has experience with multiple jurisdictions of similar size and implementation to Santa Ana. Based on that experience, and the information provided by the jurisdiction in this RFP we propose the following work plan comprised of a 17-to-18-month implementation time frame, with a 5-Step implementation approach. Step 1 – Initiate. This step is the kick-off of the project and layout and preparation of the Core Team who will lead this project. Step 2 – Analysis. This step incorporates all analysis requirements for the project including on-site Configuration Analysis and Analysis required for Interfaces, and Configuration. Documentation of any new development or configuration defined during these analysis sessions will be provided and approved by the city before any new development will be completed. Working configuration meeting done on-site will be focused on quick identification of GAPs between City needs and the existing Civic Apps and will often result in immediate resolution of many of those GAPs identified. Step 3 – Configure/Update/Build. This step will involve putting into place all of the items that were identified/defined in Step 2. Step 4 – Test and Train. This step involves the preparation of staff who will be responsible for full User Acceptance Testing (generally Core Team members, Subject Matter Experts and other key personnel identified by the city). End User training will be conducted onsite, and will prepare all testing staff for the ability to but the overall configuration thru a thorough and effective test for readiness for Go-Live. Step 5 – Go Live and Production Support. This step is the final implementation of the full Civic Platform configuration. IKC staff will be onsite for the first week of Go-Live and will continue to be available for support for up to 30 days after Go-Live. City Council 13 – 55 10/1/2024