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Page | 19 <br /> <br />x Onsite Go Live Support – 2 IKC staff will be onsite to assist staff for the full first week of Go <br />Live. <br /> <br />x Offsite Post Go Live Support – Focused ongoing support will continue for 30 days after Go Live <br />before transitioning the maintenance of the implementation to Accela’s Customer Resources Center <br />(CRC). <br /> <br />Sample Design Document included – See Exhibit 2 <br /> <br />Sample Test Scripts included – See Exhibit 3 <br /> <br /> <br />e) Roles and Responsibilities of City Staff <br />Agency Project Sponsor <br />The Project Sponsors act as the final escalation point for issue resolution. Responsibilities include: <br />x Represent the interests of the project within the Agency <br />x Represent the Jurisdiction’s interests both strategic and financial within the context of the project <br />x Stays informed of major project activities <br />x Assists with major issues, problems, policy conflicts and removes obstacles <br />x Ensure the project manager receives resources where needed in a timely manner <br /> <br />Agency Project Manager <br />The Agencies Project Manager will work closely with the IKC Project Manager to manage, track, facilitate <br />and plan for all project activities. The Project Manager works with the Project Sponsors, Subject Matter <br />Experts and other stakeholders to ensure the timely delivery of a quality product. Responsibilities include: <br />x Overall administration, coordination, communication, and decision-making associated with the <br />implementation <br />x Planning, scheduling, coordinating and tracking the implementation <br />x Coordination of all projects <br />x Ensure that the project team stays focused <br />x Ensure tasks are completed on schedule and that the project stays on track <br /> <br />Project Team Leads <br />Team leads will work with the project team and facilitate project activities for the Agency and communicate <br />with each affected department to represent department needs and business processes during <br />implementation. Responsibilities include: <br />x Attend requirements gathering workshops <br />x Coordinate with SMEs to gather data and make decisions about business processes <br />x Coordinate with SMEs to assist in the creation of specifications for reports, interfaces and <br />conversions <br />x Review and test the system configuration <br />x Learn the system and assist in configuration <br /> <br />Subject Matter Experts (SMEs) <br />User representative from each affected department to represent department needs and business processes <br />during implementation. Responsibilities include: <br />x Attend requirements gathering workshops <br />x Able to gather data and make decisions about business processes <br />x Assist in the creation of specifications for reports, interfaces and conversions <br />x Review and test the system configuration <br />x Participate in knowledge transfer opportunities in order to understand the system <br /> <br />  <br />  <br />City Council 13 – 58 10/1/2024