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k4j,- <br /> CITY OF SANTA ANA <br /> 6.3 Proposer shall maintain a file of inspections conducted and, when applicable, take <br /> corrective action. A copy of each inspection and documented corrective action shall be <br /> delivered to the Contract Manager within seven (7) calendar days from the date of <br /> inspection. This collected data shall become pal of a general database used by the <br /> proposer as a basis of establishing and modifying maintenance procedures. <br /> VII. QUALITY ASSURANCE <br /> The Contract Manager or designee shall monitor the Proposer's performance using the <br /> agreed upon inspections, standards, and schedule as outlined in this RFP. City staff shall <br /> conduct facility inspections and cleaning deficiencies will be noted. A copy of the facility <br /> inspections shall be given to Contractor's on-site supervisor within seven (7) calendar days <br /> of the inspection to allow for collection of any noted areas not being cleaned to the levels <br /> described in the Scope of Work. If continued deviation from performance standards occur, <br /> an Agreement Discrepancy Letter shall be prepared by the Contract Manager within five (5) <br /> business days acknowledging the reported problem and presenting a program for immediate <br /> collection or presenting contrary evidence. <br /> VIII. INVOICE <br /> Invoices submitted by the Contractor must include the following information: <br /> 8.1 Invoice number <br /> 8.2 Invoice date <br /> 8.3 Location of ervice <br /> 8.4 Brief Description of service <br /> 8.5 Dates of service <br /> 8.6 Unit and extended prices <br /> 8.7 Total amount requested <br /> 8.8 Federal Tax I.D. Number <br /> IX. DELIVERABLES <br /> 9.1 Scheduled Janitorial Services <br /> Regular service is to be performed as described herein and in Exhibit I-A to Exhibit I-1 <br /> 9.2 Special Event One-time Cleaning <br /> Regular service is to be performed as described herein and in Exhibit I-A to Exhibit I-1 <br /> X. HOURS OF OPERATION <br /> 10.1 Please refer to EXHIBIT I-1 <br /> 10.2 City Observed Holidays for all facilites, with the exception of SARTC are as follows: <br /> 10.2.1 New Year's Day <br /> 10.2.2 Martin Luther King, Jr. Day <br /> 10.2.3 President's Day <br /> 10.2.4 Cesar Chavez Day <br /> 10.2.5 Memorial Day <br /> City of Santa Ana RFP 24-076 Page 25 of 73 <br />