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2. Per the clarification request, the City is seeking Proposers with specific experience with similar implementations as well as experience with similar sized California agencies, particularly those in Orange County. A. IKC confirms that we have the ability to access a configured environment from a similar California Accela Civic Platform implementation that has all processes available on line. B. We have requested and received permission from both Huntington Beach,CA and Chino, CA to demonstrate their processes. Huntington Beach, CA is within the Orange County area, while Chino, CA is in the San Bernardino County area. We have several other jurisdictions that have given us permission in the past to demonstrate their implementations and we could provide them if requested. Huntington Beach and Chino have department structures similar to those identified in the Santa Ana RFP, with comparable record types. Additionally, both cities maintain jurisdiction-specific record types tailored to their unique needs. 3. Per the clarification request, the City desires a more agile/iterative approach to analysis, configuration and testing as opposed to a waterfall methodology. A. Following an agile approach, IKC proposes the following updated Project Plan. This plan incorporates seven (7) sprints for the project. The Project Manager will work with staff during project kickoff to determine the most effective breakdown of processes within the sprints. These sprint starts are staggered,and will run in parallelto reduce project delays. B. IKC has created a full project plan utilizing the agile approach, see Appendix A. C. This approach is acceptable to IKC. D. Updated project plan items i. Test Scripts- IKC will develop test script checklists for each process which will include variations of all specific automations incorporated for each process and will match the overall configuration documentation. Specific use case scenarios will be incorporated, with input from staff during the analysis process,to ensure well rounded testing prior to go-live. ii. On-Site Presence -The travel budget has been updated to incorporate onsite resources for allanalysis sessions,configuration reviews,testing reviews for each sprint and test documentation. See the included Santa Ana - Price Sheet_IKC_Revised spreadsheet for updated travel budget. iii. Multi-Phased Approach-IKC will ensure that the project is carefully structured to align with the two specific phases as requested by the City, allowing for a clear and organized progression at each phase. • Phase 1 detailed project plan is attached as Appendix A. • Phase 2 recommendations can be found on the Santa Ana - Price Sheet_IKC_Revised spreadsheet.