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iv. IKC confirms that we can provide all identified project plan changes including: <br /> Test Scripts,Additional Onsite Presence,Phase 1 initial go-live requirements and <br /> Phase 2 post go-live requirements as part of any awarded contract. <br /> IK Consulting staff brings over 25 years of experience in implementing and <br /> managing Accela systems across various jurisdictions. Implementation services <br /> include: project management, business process analysis, system development, <br /> migration,training,report writing,and administration of land development, asset <br /> management and licensing software. <br /> Since our founding, IK Consulting, LLC has supported around 50 jurisdictions on <br /> legacy products.Since 2010,we have successfully migrated or implemented the <br /> Accela Civic Platform in numerous jurisdictions.Additionally,we have partnered <br /> with Accela, Inc.to provide augmentation services and have directly contracted <br /> with nearly 200 jurisdictions to deliver comprehensive support, including <br /> reporting,configuration,scripting, and training. <br /> The detailed project plan for Phase 1 is attached as Appendix A and the revised <br /> cost proposal is also includes as the Santa Ana — Price Sheet_IKC_Revised <br /> spreadsheet. <br /> 4. Per the clarification request, the City requests the Proposer to describe their training plan to <br /> ensure the City is prepared to operation the system prior to go-live. <br /> A. IKC offers several training classes for Administrators, Report Writers and End Users. For <br /> the implementation of Civic Platform,we recommend all of the following training classes <br /> to help the jurisdiction teams develop the necessary knowledge,skills and competencies <br /> to utilize and manage the Civic Platform. Learning objectives and target staff for each <br /> class below can be found in the attached Appendix B. <br /> ADMINISTRATOR TRAINING <br /> Class Duration Max.Class Size <br /> Core Team 2 Days 12 <br /> Civic Platform Administrator 3 Days 12 <br /> Civic Platform User Experience 2 Days 12 <br /> EMSE Basics 1 Day 6 <br /> Citizen Access Administrator 1 Day 12 <br /> AGISAdmin 1/2Day 12 <br /> REPORT WRITTER TRAINING <br /> Class Duration Max Class Size <br /> Report Training Workshop 4 Days 6 <br /> END USER TRAINING <br /> Class Duration Max Class Size <br /> Core Team Training 2Days 12 <br /> End User Training(10 classes) 1.5 Days 15 <br />