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B. Accela Free Courses to consider <br /> Accela offers several free online courses for both End Users and Administrators. For this <br /> initial implementation we believe the most effective training options will be via the <br /> training schedule above which is focused on your jurisdiction's specific configuration. <br /> Post go-live these free Accela courses will be a great tool for bringing new staff up to <br /> speed. Key courses that IKC would recommend for new System Administrators are: <br /> Oxygen User Interface End-user Training <br /> Civic Platform Basics <br /> Civic Platform:Working with Records <br /> The Oxygen User Interface,An Admins Perspective <br /> Accela New Release Training <br /> Key courses that IKC would recommend for new End Users are: <br /> Oxygen User Interface End-user Training <br /> Civic Platform Basics <br /> Civic Platform:Working with Records <br /> C. Accela U Paid Courses to consider <br /> Accela provides a wide range of highly effective paid courses via Accela U, many of which <br /> are also available through IKC. We recommend considering the following two courses: <br /> Ad Hoc Reports — Ideal for both End Users and Administrators, this course empowers <br /> participants to create reports quickly and efficiently without needing SQL query <br /> experience. <br /> Accela Insights Administration — Designed for Administrators, this course offers an in- <br /> depth understanding of the configuration and management of the Accela Insights <br /> reporting tool. <br /> IKC again appreciates the opportunity to be considered for Santa Ana's Request for Proposal. If we <br /> can be of any further assistance, or if you have any additional questions, please do not hesitate to <br /> reach out. <br /> Sincerely, <br /> Melis Kern <br /> Managing Partner <br /> IK Consulting, LLC <br />