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MELISSA O. KERN
<br /> 1K Consulting,LLC •PO Box 17661 •Tucson,AZ 85731 •(520)891-5376 •missy.kern@ikcpartners.com
<br /> Summary Of Qualifications
<br /> • Over 25 years experience as an Information Systems professional.
<br /> • Over 35 years experience working in the Building Industry.
<br /> • Certified Novell NetWare Administrator,Certified Software Manager and Accela Certified Partner.
<br /> • Proven effective management skills with involvement in departmental management decisions.
<br /> • Exceptional focus and follow-through abilities. Innovative thinker,creative, and resourceful.
<br /> • Strong troubleshooting and problem-solving skills.
<br /> • Detail-oriented, multi-tasker with strong organizational skills.
<br /> • Outstanding dedication to customer service and client relations.
<br /> Professional Experience
<br /> IK CONSULTING,LLC,Tucson Arizona
<br /> Managing Partner May 2002 to Present
<br /> • Partner in consulting firm that provides business process analysis,configuration(including items such as
<br /> workflow,inspections,form design,event,scripts,user defined data,fees,etc.),data conversion,reports,
<br /> testing and training for various software systems,including the Accela Civic Platform.
<br /> • Manage migration and conversion of data from Accela legacy platforms to the Civic Platform,as well as
<br /> many legacy mainframe and other databases. Data review and cleanup of existing systems prior to
<br /> migration to ensure data integrity and usability.
<br /> • Design and develop custom reports for documents,memos,letters,permits,workload,statistical/monthly
<br /> counts,financial,and workflow data using Access,SSRS and/or Crystal Reports.
<br /> • Work closely with other vendors to integrate additional solutions with the Accela Civic Platform, such
<br /> as IVR,GIS,Mobile and Financial systems.
<br /> • Training courses offered for the Accela Civic Platform in the following areas: User/Utilization,
<br /> Administration,Core Team,Database Schema and Reports,Accela Mobile Office,Accela Citizen Access
<br /> Administrator and Customer Service.
<br /> CrrY OF PEORIA,Peoria,Arizona
<br /> Contract Management Analysis February 2003 to December 2009
<br /> and
<br /> SYSTEMS TECHNOLOGY GROUP,INC.,Phoenix,Arizona
<br /> Contract Staff for City of Peoria Information Technology January 2010 to December 2010
<br /> • Responsible for the Engineering Department Permits Plus record types, documents, and necessary
<br /> programming for new processes as well as maintenance of existing process types for fee increases and/or
<br /> new fee processing.
<br /> • Creation of all reports and forms necessary for daily business,management of workload, and financial
<br /> comparisons.
<br /> • Key staff responsible for the analysis,configuration,process mapping and testing of the new processes
<br /> created in Accela for the Engineering Department.
<br /> • Instrumental in the mapping process for migration from legacy platform to Accela for the Engineering
<br /> Department,and assistance with three(3)other departments at critical times.
<br /> • Creation of over 100 custom reports, letters, documents, and permits for utilization by staff and
<br /> management utilizing Crystal Reports for multiple departments in the City.
<br /> • Provide assistance with the scripting and testing,as necessary.
<br /> • Creation of custom user documentation for training purposes. Conducted User/Utilization training.
<br /> • Provide custom documentation and training for key staff for Reporting,Queries,and other features.
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