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PIMA COUNTY DEVELOPMENT SERVICES DEPARTMENT,Tucson Arizona Permitting Development Manager November 1998 to September 2001 Permitting Development Coordinator December 1995 to November 1998 Administrative Support Specialist I March 1994 to December 1995 and TOWN OF ORO VALLEY,Oro Valley,Arizona Permitting and Office Manager September 2001 to December 2003 • Manage the process analyses and mapping of, as well as the design and implementation of, manual processes into an automated process. Additionally,manage conversion of existing automated processes into the Permits Plus software. • Research and develop reports of various permit data,perform statistical analysis,and manage all internal and public reporting requests using MS Access or SQL. • Oversee and provide technical expert support for all applications used within the department including the Interactive Voice Response system,hardware,and network assistance. • Train,assign work load and supervise four(4)programming,systems analyst and processing support staff as well as the Help Desk staff at Pima County,AZ. • Train, assign work load,and supervise four(4) Building and Administrative staff members as well as manage the Building Counter with the daily functions related to all Building and Permitting activities at the Town of Oro Valley,AZ. • Responsible for all security design,implementation,and maintenance for Departmental software. • Create new documentation for processes and procedures,and supervise all training for 120+users. • Instrumental in the original design,call flow,and implementation of the joint Pima County/City of Tucson Interactive Voice Response(IVR)system utilized to schedule/update building inspections. • Manage contracts and Intergovernmental Agreements utilized by Development Services. • Manage monthly report for revenues and comparison of income to provide budget projections. Instrumental in yearly budget preparation for the Development Services Department. Related Experience PIMA COUNTY DEVELOPMENT SERVICES DEPARTMENT,Tucson Arizona Subdivision Coordinator March 1993 to March 1994 Assistant Subdivision Coordinator October 1988 to March 1993 Public Service Clerk August 1986 to October 1988 Clerk September 1984 to August 1986 • Manage and coordinate daily activities of all review processes required for subdivision plats and development plans review within the Subdivision Coordination Office. • Assisted in the system design,evaluation,and implementation of the computerized Subdivision Tracking System utilized by the Subdivision Coordination Office. • Work with the public to provide information regarding policies and procedures for compliance with land uses,zoning,and building codes requirements. • Basic review and processing of plans submitted for building and zoning permits. • Process requests for inspections and update records to determine finalization of building projects. • Establish and coordinate a system to monitor expired permits and the non-compliance of Building Codes. • Act as problemsolving liaison between the Board of Supervisor's,County Departments,and constituents. Education And Training • BUSINESS ADMINISTRATION/COMPUTER PROGRAMMING, University of Arizona 1985 TO 1987 Successfully completed 24.50 credit hours. • BUSINESS ADMINISTRATION/COMPUTER PROGRAMMING,Pima Community College 1986 TO 1988 Successfully completed 21.00 credit hours. • SOFTWARE MANAGEMENT, Software Publishers Association NOVEMBER 1995 Obtained Software Manager Certification in December 1995. 48