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Information Technology <br />www.santa-ana.org/IT <br />Item # 9 <br />City of Santa Ana <br />20 Civic Center Plaza, Santa Ana, CA 92701 <br /> Staff Report <br />December 3, 2024 <br />TOPIC: MySantaAna Citizen Request Mobile App Replacement <br />AGENDA TITLE <br />Agreement with Rattle Tech LLC for the Implementation of a Citizen Request Mobile <br />App and Backend Work Management System (Specification No. 24-099A) (General <br />Fund and Non-General Fund) (Revive Santa Ana) <br />RECOMMENDED ACTION <br />Authorize the City Manager to execute an agreement with Rattle Tech, LLC for Civita <br />App community engagement platform and professional services, for an amount not to <br />exceed $100,000 annually, for a total aggregate amount not to exceed $500,000, for an <br />initial one-year term beginning January 1, 2025, with provisions for four optional one- <br />year renewals (Agreement No. A-2024-XXX). <br />GOVERNMENT CODE §84308 APPLIES: Yes <br />DISCUSSION <br />Since October 16, 2019, the City of Santa Ana has been using the MyCivic mobile app <br />provided by Tyler Technologies (MyCivic App) for the City’s “mySantaAna App” to allow <br />the public to report various service requests throughout the City. Since its <br />implementation, the mySantaAna App has become an integral part of City operations by <br />providing a mechanism for the public to easily report graffiti, illegal trash dumping, <br />homelessness concerns, and other maintenance-related issues. The mobile app <br />generates more than 10,000 reported issues per month. It also provides the City with <br />the ability to send push alerts to the public for City events, news updates, and important <br />notifications about road closures and weather-related emergencies. The mySantaAna <br />App also features links to the City website for meeting agendas, upcoming events, and <br />a contact list of who to call for various City services. <br />Unfortunately, the capabilities of the Tyler MyCivic App have fallen behind the <br />technology and functionality now available from off-the-shelf applications on the market, <br />primarily in the area of language translation. The City Council has indicated that <br />providing multi-language support in the mobile application is a high-priority feature that <br />is important to the public. Therefore, it makes sense for the City to move from the <br />MyCivic app to a new mobile application system that could more functionally meet the