Item 09 - Agreement with Rattle Tech LLC for MySantaAna Citizen Mobile App Replacement

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MySantaAna Citizen Request Mobile App Replacement December 3, 2024 Page 2 4 6 9 4 City’s needs and provide the multi-language capabilities that would better serve the constituents of the City. On August 6, 2024, the City issued RFP No. 24-099A for qualified vendors to propose the implementation of a new Mobile App and Citizen Relationship Management (CRM) System in order to upgrade the MySantaAna mobile app. 978 Vendors notified 0 Santa Ana vendors notified 57 Vendors downloaded the RFP packet 15 Proposals received Proposals were solicited, opened on August 28, 2024, and evaluated. Fourteen of the 15 proposals submitted by the RFP deadline were determined to be responsive to the specifications outlined in the RFP and met the City’s requirements. A selection team, consisting of staff from the IT Department, Public Works Agency, and the City Manager’s Office evaluated the proposals and recommend awarding an agreement to Rattle Tech, LLC, the vendor best suited to provide the required capabilities. The selection team found that the Civita App Community Engagement Platform (Civita App) offered by Rattle Tech LLC was the best fit for the City as the company had demonstrated its ability to fully translate the mobile application in both Spanish and Vietnamese and also provide translations from these languages back to English for staff to perform their work. The Civita App also offers the ability to seamlessly integrate with the City’s graffiti abatement contractor, Graffiti Protective Coatings, which will speed the implementation of the application for the City and ensure that there is minimal loss in staff and contractor productivity as the City migrates to the new application. The selection team was also impressed by the fact that the initial cost for the Civita App was similar to the MyCivic App but offered better opportunities for adding new features and capabilities. The Civita App also provides better security for user registration and superior analytics compared to the MyCivic App. Although the precise implementation timeline will not be established until the City begins the project is are able to get access to the system, staff estimates that the City will be able to launch the new MySantaAna App in April 2025. Staff expects that for existing Apple iPhone users, the new version will be available as an update, and if automatic updates are enabled, the new application will seamlessly replace the existing version on users’ devices. Current Android users will be directed to the Google Play store where they can download and install the new application. Proposing firms’ rankings according to the criteria listed in the RFP are as follows: