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0 CITY OF SANTA ANA <br />D. City will use best efforts to make payments within thirty (30) days following <br />receipt and review of invoice and upon complete satisfactory receipt of <br />performance of services. <br />E. City shall notify proposer of any adjustments required to invoices. <br />F. Invoices shall contain Agreement number, City PO or Agreement Release <br />number, invoice number, remit to address and itemized services description and <br />price as quoted and shall be accompanied by acceptable proof of delivery. <br />G. Invoices shall contain Agreement number, City PO or Agreement Release <br />number, invoice number, remit to address and itemized services description and <br />price as quoted and shall be accompanied by acceptable proof of delivery. <br />H. Proposer shall utilize standardized invoice upon request. <br />I. Invoices shall only be issued by the Proposer who is awarded an agreement. <br />Payments will be issued to and invoices must be received from the same <br />Proposer whose name is specified on the PCs or Agreement Release. <br />XII. ACCOUNT MANAGER /SUPPORT STAFF FOR EXCERCISES <br />A. Proposer shall provide a dedicated competent account manager who shall be <br />responsible for the City account / agreement. The account manager shall receive <br />all orders from the City and shall be the primary contact for all issues regarding <br />the Proposer's response to this RFP and any agreement which may arise <br />pursuant to this RFP. <br />B. Proposer shall provide a dedicated competent account manager who shall be <br />responsible for the City account / agreement. The account manager shall receive <br />all orders from the City and shall be the primary contact for all issues regarding <br />the Proposer's response to this RFP and any agreement which may arise <br />pursuant to this RFP. <br />C. Proposer shall also provide adequate, competent support staff that shall be able <br />to service the City during normal working hours, Monday through Friday. Such <br />representative(s) shall be knowledgeable about the agreement, training offered, <br />and able to identify and resolve quickly any issues included, but not limited to <br />order and invoicing problems. <br />D. Proposer account manager shall be familiar with City requirements and <br />standards and work with the City to ensure that established standards are <br />adhered to. <br />RFP 24-086A City of Santa Ana Page 30 of 64 <br />