Laserfiche WebLink
SOLICITATION # CH16012 <br />BUSINESS PROFILE <br />This section should constitute the Offeror's response to the items described in Section 6 of the RFP. An <br />Offeror's response must be a specific point -by -point response, in the order listed, to each requirement in <br />the Section 6 of the RFP. <br />6.1 — Business Profile Provide a profile of your business including: year started, organizational structure, J� <br />client base (including any focus by region, market sector, etc.), growth over the last three (3) years, number <br />of employees, employee retention rates (specific for employees that may be associated with the services <br />related to the RFP) over the last two (2) years, etc. Businesses must demonstrate a minimum of three (3) <br />years of experience providing cloud solutions for large scale projects, including government experience, to <br />be eligible for award. <br />Carahsoft Technology Corp. was started in Reston, Virginia in 2004. Carahsoft remains headquartered in Reston <br />Virginia employing over 500 people that specifically support the Public Sector (Federal, State, Local, and Public <br />Funded Educational Entities Nationwide within the United States.) Carahsoft has built a reputation as a customer <br />focused organization with depth of experience in government sales, marketing, and contract program management. <br />Carahsoft is one of the largest sellers of Cloud (including SaaS, PaaS, and IaaS) to U.S. the Public Sector. <br />Carahsoft's organizational structure allows for very focused and individualized support of any customer. The <br />Executive Management team at Carahsoft is responsible for all aspects of day to day running of the organization. <br />Reporting to the Executive Management Team are Directors. It is the Director's primary responsibility to oversee a <br />particular technology area(s) and to monitor and manage all aspects of the staff, customers, and business within that <br />area. An example of a Technology Area at Carahsoft is the VMware Virtualization practice. A host of technology <br />offerings that use VMware at their core are supported by a single business unit overseen by a single Director that has <br />reach back and access to the Executive Management staff. The Director's are then supported by a group of Team <br />Leads. Each Team Lead Oversees a business area (typically defined by customer type (i.e. State Customers) or <br />technology type (i.e. Virtual Desktop). Each team lead oversees a staff that is responsible for executing and <br />managing the activities within that business unit. <br />At its' core, this organizational structure is lean and efficient, lacking layers of middle management, and empowering <br />individuals with decision making capability in order to support all customers quickly an efficiently. <br />Carahsoft boasts an excellent employee retention rate. Specific benchmarks that we track include employee <br />retention at 2 years of employment and 4 years of employment with rates of 65% and 90% respectively. <br />Carahsoft has been providing cloud solutions since opening its doors in 2004. US Public Sector entities have relied <br />on Carahsoft to provide a wide variety of cloud technologies. Carahsoft serves as the cloud distributor and provides <br />access to the core cloud technology with the core technology being supported by companies such as SalesForce, <br />Google, ServiceNow, etc. Carahsoft currently support a state-wide implementation of Service Now's cloud <br />technology within the Commonwealth of Pennsylvania. This implementation is known as the Enterprise Information <br />Help Desk and manages all incident requests. Additionally, in 2013, Carahsoft has contracted with the State of Ohio <br />to provide a cloud solution built around the technology from Salesforce. Ohios' Department of Administrative <br />Services has contracted for Carahsoft to provide a variety of services including Service Cloud, Radian6 and <br />Marketing Cloud as well as others. Both the Ohio and Pennsylvania cloud solutions are still being provided to these <br />organizations. <br />Contracts similar in scope and size of this NASPO Cloud RFP: <br />carahsoft <br />12 <br />carahsoft <br />