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SOLICITATION # CH16012 <br />AODocs data is backed up on a daily basis, and backups are stored on the highly redundant <br />Goo le Cloud Storage. Backups are retained for at least 90 days <br />Virtru <br />See'Virtru Incident & Breach Policy' <br />Salesforce <br />For business continuity purposes, Salesforce supports disaster recovery with a dedicated team <br />and a 4 hour recovery point objective (RPO) and 12 hour recovery time objective (RTO). <br />Additional details can be provided with the execution of an NDA between Salesforce and your <br />Agency. <br />ServiceNow <br />Please see our response for 8.8.1a <br />QTS <br />QTS DRaaS will support all of your mission -critical application needs and enables you to achieve <br />a RTO within minutes and RPO of just seconds. <br />SAP <br />Ariba <br />See above <br />Fieldglass <br />Fieldglass offers the following: <br />• RTO = No more than 48 hours <br />• RPO = No more than 6 hours. <br />Warm site replica with 100% processing power of original site. Disaster <br />recovery site can run without need from resumption. <br />Hanna <br />For disaster Recovery, SAP HEC offers the following RTO & RPO <br />1. HANA Database <br />RTO -12 hours, RPO - 30 minutes <br />2. Sybase ASE Database <br />RTO -12 hours, RPO - 30 minutes <br />Hybris <br />In the case of catastrophic failure to your primary production data center, we <br />offer anywhere from best efforts to enhanced DR solutions. Enhanced DR <br />options translates to either RTO of 8 hours and RPO of 1 hour for a warm <br />standby solution, or RTO of 30 minutes to RPO of 30 minutes for a hot -site. <br />Customers have 3 choices in DR sites: <br />• as part of our base offering, best effort DR, we would bring your site back up <br />in an alternate datacenter which is a minimum of 500 miles away from the <br />primary datacenter. We would actually push your project server images to the <br />alternate datacenter, but we would still need to set up your various interfaces, <br />3rd party services, etc, which could day a few days. <br />• 2nd would be to have your DR site managed by hybris Managed Services. <br />• 3rd would be to use your own DC as a DR site, We would need to set up a <br />technical call with our combined teams to synch up on the replication <br />strategies. <br />• Our DR services utilizes VMware Site Recovery Manager with storage -based <br />replication. <br />• For enhanced DR, we would include one annual DR test, but more can be <br />added if required. It also includes a customer specific DR and Business <br />Continuity Ian. <br />SuccessFactors <br />Within the contract/subscription agreement, there are provisions for data <br />recovery in the event of disaster. SLA's for RTO (Recovery Time Objective) <br />and RPO (Recovery Point Objective) are defined in the contract. We will <br />prioritize data recovery based upon our contractual obligations for each <br />customer, concerning RTO and RPO. <br />carahsoft <br />carahsoft <br />