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SOLICITATION # CH16012 <br />VMware <br />VMware IaaS Services <br />Provide the RPO and RTO for DR, point to SLAs for others. <br />RTO — 4 hours or less <br />RPO —15 minutes to 24 hours — time is configurable by user but there is a bandwidth <br />consideration for shorter replication times. <br />VMWare AirWatch <br />AirWatch Business Continuity (BC) and Disaster Recovery (DR) strategies include data and <br />hardware redundancy, network configuration redundancy and backups, and robust, regular testing <br />exercises. <br />• Business Continuity — Our BC recovery strategies for support and maintenance include <br />provisions for workforce mobility, secondary support locations, and defined leadership roles and <br />responsibilities for all recovery staff. <br />o Multiple Support Locations — AirWatch maintains a Global Support Team, which spans multiple <br />offices around the world. This ensures that if a disaster occurs at one of our offices, our remaining <br />Support Team members can provide assistance to our customers. <br />o Mobile Workforce — Should an AirWatch office become inaccessible, all AirWatch employees are <br />equipped with laptops and can access necessary internal resources. <br />o Defined Leadership — During a disaster, roles and responsibilities are assigned to key personnel, <br />and a recovery manager provides leadership and documents the continuity process. Additionally, <br />emergency contact numbers for key personnel are provided for all vendors and support staff. <br />• High Availability and Disaster Recovery — AirWatch features active -passive configurations for <br />high availability and redundancy with all components made to failover with minimal downtime. <br />Load balancing capabilities are deployed across multiple data centers to ensure immediate server <br />pick up, ensuring zero end user downtime. AirWatch also incorporates replication technology <br />featuring SQL log shipping or network SAN byte replication to prevent data loss. <br />Due to FOIA restrictions and the competitive nature of the EMM marketplace, we cannot provide <br />specific details regarding recovery strategies or timelines. <br />FireEye <br />FireEye has a mature and documented Business Continuity Plan and Disaster Recovery Plan that <br />follows industry best practices that is reviewed and tested annually. The BCP/DRP plan has <br />RPO/RTO timing criteria and other critical business requirements that is available for review if <br />requested in the future. <br />VirtueStream <br />Virtustream's solution will have a Recovery Point Objective (RPO) of 2 Hours and Recovery Time <br />Objective (RTO) of 30 Minutes for all disaster recovery enabled workloads. <br />The Virtustream Cloud has been designed to deliver continuous operations. The platform is <br />architected to be highly available, with SLAs as up to 99.99%. All infrastructure systems are run in <br />at least an N+1 model and have been designed with no single points of failure. All of the data <br />center facilities and infrastructure has redundant power supplies connected to separate circuits <br />from separate power feeds. Every device is connected via redundant pathways at a <br />LAN/SAN/WAN layer. <br />State of Utah can choose any of our FedRAMP Data Centers to host their applications and the DR <br />location. For illustrative purposes, we have assumed the primary data center will be USDCO2 and <br />DR data center would be USDC01. <br />The State of Utah solution has been designed with all workloads running in our San Francisco <br />(USDCO2) data center. In the unlikely event of a disaster at the USDCO2 facility, State of Utah's <br />production services will be brought back online in the secondary data center located in Northern <br />Virginia (USDC01). The target RPO is 30 minutes for virtual machines with a 2 hour RTO. All <br />production workloads in the primary node will have reserved compute capacity in the secondary <br />node when deployed using Reserve AVMs and replicated storage. All virtual machine disaster <br />recovery services are based on storage replication. The primary and secondary data centers are <br />interconnected by diverse private 10 Gbps Sonet rings from separate Tier 1 providers — AboveNet <br />and Level 3. Data is replicated asynchronously and continuously between the two data centers. <br />carahsoft 111 carahsoft <br />