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SOLICITATION # CH16012 <br />Tier I Block Storage - Local Only (IC-STO-T1A-LOC) <br />Block storage with a Latency Service Level of 10ms that is maintained in a single data center with <br />no replication capability. <br />Billing. Monthly fee, based per GB of storage allocated. Allocated storage is measured every 30 <br />minutes, averaged across the month. <br />Tier II Block Storage - Local Only (IC-STO-T2A-LOC) <br />Block storage with a Latency Service Level of 20ms that is maintained in a single data center with <br />no replication capability. <br />Billing. Monthly fee, based per GB of storage allocated. Allocated storage is measured every 30 <br />minutes, averaged across the month. <br />Tier III Block Storage - Local Only (IC-STO-T3A-LOC) <br />Block storage with a Latency Service Level Objective of 40ms that is maintained in a single data <br />center with no replication capability. <br />Billing. Monthly fee, based per GB of storage allocated. Allocated storage is measured every 30 <br />minutes, averaged across the month. <br />Tier 0 Block Storage - Replicated (IC-STO-TOA-REP) <br />Data storage with a Latency Service Level of 3ms that is persisted in Customer's primary <br />Virtustream data center, and replicated to a second data center with an interval to provide a <br />Recovery Point Objective (RPO) of 15 minutes. <br />Service Level. Recovery Time Objective (RTO) of one (1) hour, and a Recovery Point Objective <br />(RPO) of fifteen (15) minutes. <br />Billing. Monthly fee, based per GB of storage allocated. <br />Tier I Block Storage - Replicated (IC-STO-T1A-REP) <br />Data storage with a Latency Service Level of 10ms that is persisted in Customer's primary <br />Virtustream data center, and replicated to a second data center with an interval to provide a <br />Recovery Point Objective (RPO) of 15 minutes. <br />Service Level. Recovery Time Objective (RTO) of one (1) hour, and a Recovery Point Objective <br />(RPO) of fifteen (15) minutes. <br />Billing. Monthly fee, based per GB of storage allocated. <br />Tier II Block Storage - Replicated (IC-STO-T2A-REP) <br />Data storage with a Latency Service Level of 20ms that is persisted in Customer's primary <br />Virtustream data center, and replicated to a second data center with an interval to provide a <br />Recovery Point Objective (RPO) of 15 minutes. <br />Service Level. Recovery Time Objective (RTO) of one (1) hour, and a Recovery Point Objective <br />(RPO) of fifteen (15) minutes. <br />Billing. Monthly fee, based per GB of storage allocated. <br />Tier III Block Storage - Replicated (IC-STO-T3A-REP) <br />Data storage with a Latency Service Level Objective of 40ms that is persisted in Customer's <br />primary Virtustream data center, and replicated to a second data center with an interval to provide <br />a Recovery Point Objective (RPO) of 15 minutes. <br />Service Level. Recovery Time Objective (RTO) of one (1) hour, and a Recovery Point Objective <br />(RPO) of fifteen (15) minutes. <br />Billing. Monthly fee, based per GB of storage allocated. <br />8.12.3 Specify and provide the process to be used for the participating entity to call/contact you for support, <br />who will be providing the support, and describe the basis of availability. <br />CA APM CA Support can be engaged by telephone or online via CA Support Online at <br />http://www.support.ca.com. CA Support is available 247065. Technical support will <br />be delivered in accordance with customer preference, and will likely include both <br />telephone and email communications. CA Support Online is available 24 hours per <br />carahsoft 135 carahsoft <br />