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SOLICITATION # CH16012 <br />SuccessFactors <br />We guarantee a 99.5% system availability percentage during each month for <br />production versions, with the exception of regularly scheduled and emergency <br />maintenance. <br />VMware <br />AirWatch Service Level Agreements are non-negotiable. AirWatch has a guaranteed uptime SLA <br />of 99.9%. Please refer to the AirWatch Hosted Services Policy for additional information. VMware <br />AirWatch acknowledges that if it is awarded a contract under the RFP that it will annually certify to <br />the Lead State that it still meets or exceeds the mandatory minimum requirements and technical <br />specifications of the RFP. <br />FireEye <br />FireEye cloud solutions are available 99.9% of the time in any calendar month, other than mutually <br />a reed upon and scheduled downtime. <br />VirtueStream <br />Virtustream IaaS Compute is comprised of computing resources hosted in secure data centers <br />that replace the physical computing hardware traditionally housed on Customer site. These <br />resources include physical servers which are logically divided into VMs (virtual machines), each <br />with an allocation of CPU and memory, and linked to storage. <br />Terms used in the detailed descriptions below: <br />-pVM. Pronounced "micro VM," this is Virtustream's fine-grained unit of measurement designed to <br />accurately measure the actual consumption of cloud resources. A pVM is a unit of computing <br />resources, comprised of CPU, memory, storage IOPS, and associated local network bandwidth. <br />The usage of each pVM resource component (CPU, memory, storage input/output, and network <br />bandwidth) is measured at five minute intervals — one unit each for 200MHz of CPU, 768MiB of <br />memory, 40 storage fabric input/output operations per second (IOPS), and 2Mbps of local network <br />bandwidth. The highest of the four is averaged per hour, and the hour values averaged across the <br />month to determine the overall pVM usage for the month. <br />Note: The measurement is performed at the aggregate level — across Customer's entire pVM <br />resource pool. Bandwidth usage is only within the data center. <br />-Basic Plus uVM. These terms differentiate the two ways Virtustream offers pVMs services. <br />"Basic Plus" pVM services are limited to a single Virtustream data center and have 99.99% <br />availability for the Customer's committed level. <br />"Reserve" pVM service is an equivalent quantity of Basic Plus pVMs reserved at Customer - <br />designated secondary Virtustream data center for on -going operation during disaster events and <br />during scheduled disaster recovery (DR) exercises. <br />In both cases, overage resources required ("surges") up to 20% above the committed level from <br />the contract /order form are provided at the same availability level. If Customer experiences <br />consistent overage above this level, then Customer should reset the committed level. <br />-High Memory. Virtustream offers competitive pricing on compute services for applications that <br />require large amounts of memory (64GiB or more). <br />-Enterprise These terms identify the "zones" within which pVMs are made available for <br />consumption. The "Enterprise" zone is for use by non -Internet facing workloads. Systems <br />deployed into the Enterprise zone are not directly accessible from the Internet. <br />Enterprise Basic Plus pVM (IC-uVM-BASP-ENT) <br />Enterprise Basic Plus pVMs reside in a single Virtustream data center, in the Enterprise zone. <br />Resource availability is 99.99%, and only at the designated data center. <br />Overage resources required ("surges") up to 20% above the committed level from the contract <br />/order form is provided at the same availability level. If Customer experiences consistent overage <br />above this level, then Customer should reset the committed level. <br />Service Level. 99.99% availability for the Customer's committed level. <br />Billing. Monthly, based on resource usage. <br />Tier 0 Block Storage - Local Only (IC-STO-TOA-LOC) <br />Block storage with a Latency Service Level of 3ms that is maintained in a single data center with <br />no replication capability. <br />Billing. Monthly fee, based per GB of storage allocated. Allocated storage is measured every 30 <br />minutes, averaged across the month. <br />carahsoft 134 carahsoft <br />