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SOLICITATION # CH16012 <br />SuccessFactors <br />Customers can view hosting performance and availability information real-time <br />at the following link: https:Hsupport.successfactors.com/Service_ Status. <br />VMware <br />VMware IaaS Services <br />VMware vCloud Air provides Web -based capacity reporting via the MyVMware portal. For detailed <br />performance reporting, participating entities may wish to acquire VMware vRealize Operations <br />suite, which is a non -Web based software product which provides real-time and historic <br />performance statistics for vCloud Air. <br />VMWare AirWatch <br />We can provide sample performance testing documents that validate our ability to handle <br />anticipated workload under real -world conditions as conversations progress. <br />We have a dedicated team for scalability and performance testing. They work with both internal <br />teams and customers to conduct testing. <br />FireEye <br />This is not applicable as each of the FireEye offerings are classified as SaaS. The performance of <br />the FireEye cloud environments are continuously monitored and managed by the cloud service <br />operations (CSO) team to ensure secure operation and availability. <br />VirtueStream <br />Service Levels will be calculated and measured monthly by Virtustream on a calendar month basis <br />and reported each month for the previous month. The reports will be provided to Customer by the <br />tenth (10th) working day of the month following that to which such report relates, commencing on <br />the second (2nd) month following the Service Start Date and each month thereafter. The monthly <br />service level report will contain at least the following items: (i) Uptime statistics for the month <br />concerned; (ii) an analysis of reported incidents over the previous month, broken down by type for <br />discussion; (iii) action plans for items giving rise to concern; (iv) comments and observations on <br />any issues arising from Virtustream's performance monitoring activities; (v) recommendations on <br />service delivery strategies to maintain or enhance the service level; and (vi) review of general <br />business requirements ("Service Level Report"). Cloud Platform Services (CPS) has its own <br />specific service levels as described in this document. Cloud Cover Services (CCS) has service <br />levels that pertain to the CCS offerings and are reported separately. Not all Virtustream customers <br />have CCS but all Virtustream customers use CPS. <br />8.12.8 Ability to print historical, statistical, and usage reports locally. <br />CA <br />APM <br />A report of the Service's measured monthly SLA is available to Customer upon <br />request <br />MAA <br />Same as above. <br />CAAgile <br />This is available upon request. <br />ASM <br />Customers are sent monthly SLA reports. <br />Goo le <br />See 8.12.7 <br />AODocs <br />See 8.12.7 <br />Virtru <br />We may be able to publish reports locally for customers. <br />Salesforce <br />Trust.salesforce.com is the Salesforce community's home for real-time information on system <br />performance and security. On this site you'll find: <br />• Live and historical data on system performance <br />• Up -to -the minute information on planned maintenance <br />• Phishing, malicious software, and social engineering threats <br />• Best security practices for your organization <br />• Information on how we safeguard your data <br />carahsoft 150 carahsoft <br />