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SOLICITATION # CH16012 <br />In addition to the Salesforce Trust site (http://trust.salesforce.com/trusVstatus) to monitor uptime <br />and performance, your Agency will also have access to a System Overview, which will help you <br />monitor performance and usage of your own Salesforce org. This overview includes: <br />Schema - # and % of custom objects and data storage <br />Business Logic - # and % of Rules, Apex triggers and classes, as well as % of code used <br />License Usage <br />API Usage - # and % of requests in the last 24 hours <br />User Interface - # and % of custom apps, sites, flows, custom tabs and pages <br />Portal Usage <br />The above list is of all the possible metrics that you may have in yours stem overview. <br />ServiceNow <br />Yes. Instance performance can be viewed locally. <br />Customers can use the Customer Support Portal to obtain information about the real availability of <br />all their instances. Real availability is the percentage of production time that an instance is up and <br />available for use. <br />Docusign <br />Yes. DocuSign offers a number of pre -defined reports to provide detail and summary information <br />on DocuSign usage in the account, such as by Envelope, Recipients, Velocity of signing, and User <br />Access among many other reports. Users can modify report criteria such as data ranges and <br />reports can be scheduled to execute. All reports can be downloaded or Printed locally. <br />QTS <br />Yes <br />SAP <br />Ariba <br />User access is browser -based, so printing is enabled via the printers that are <br />setup on the user's workstation. There are several "Print" buttons throughout <br />the applications that will open an additional browser window with a printer - <br />friendly format of the screen. <br />Fieldglass <br />Any user with the correct permissions in the system, as specified by the State <br />of Utah, may locally print historical, statistical, and usage reports. <br />Hanna <br />Yes, available <br />VMware <br />VMware IaaS Services <br />At the present time, VMware does not provide end user customers with specific reports for SLA <br />performance. VMware tracks the overall health of the environment and will report to customers in <br />the event of an outage. However, specific SLA performance is not delivered as a report, but as an <br />alert. It is currently the customer's responsibility to track downtime within their environments and <br />report to VMware when they believe SLA has been violated. <br />VMWare AirWatch <br />Customers can export and print solution data using interactive dashboards (CSV), reports (PDF, <br />XLS, and CSV), the AirWatch Hub (PDF), and event log (CSV) <br />FireEye <br />Each of the offerings in this response have reporting capabilities local to the system and users <br />with the a propriate access rights. <br />EL 9 Offeror must describe whether or not its on -demand deployment is supported 24365. <br />CA <br />N/A. CA only offers SaaS solutions and manages all aspects of the service. Clients do not have <br />direct access to the environment. <br />Google <br />Purchasing entities will subscribe to an initial set of user licenses and can provision new user <br />accounts at their convenience within that range of licenses. <br />Salesforce <br />The Salesforce service can be deployed rapidly since our customers do not have to spend time <br />rocurin , installing or maintaining the servers, storage, networking equipment, security products, <br />carahsoft 151 carahsoft <br />