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SOLICITATION # CHI rn'') <br />or other infrastructure hardware and software necessary. The service is always available and the <br />customer can deploy 24365 at their own pace. <br />ServiceNow <br />ServiceNow is supported 24365. <br />FireEye <br />The FireEye offerings in this response are SaaS service models. Once the application or service is <br />set up there are no further deployment steps necessary. On -demand Self-service options <br />referenced in section 8.1.2.1 are available 24365. <br />VirtueStream <br />Virtustream's self-service portal allows authorized users to deploy resources on -demand 24365. <br />8.12.10 Offeror must describe its scale -up and scale -down, and whether it is available 24365. <br />CA <br />N/A. CA only offers SaaS solutions and manages all aspects of the service; monitoring and <br />capacity planning is included as part of the service. <br />Google <br />Purchasing entities will subscribe to an initial set of user licenses and can provision new user <br />accounts at their convenience within that range of licenses. If the purchasing entity has exceeded <br />or is about to exceed their user count they can place an order for additional licenses at any time. <br />Scale -down procedures will be handled on the renewal anniversary. <br />Salesforce <br />The Salesforce cloud based architecture will allow the State to deploy Salesforce solutions rapidly <br />and scale at will for future needs. Customer's may scale up and add licenses at any point during <br />their annual contract cycle. User counts are examined on an annual basis at time of renewal to <br />ensure the customer had adequate license coverage. <br />ServiceNow <br />ServiceNow can automatically scale its application servers horizontally by adding or subtracting <br />them to the load balancer pools for a particular instance. Scaling is managed by the ServiceNow <br />Cloud Operations team. <br />FireEye <br />The FireEye offerings in this response are SaaS service models. FireEye cloud environments are <br />continuously monitored by cloud service operations (CSO) personnel to help ensure optimal <br />resources are allocated to the system 24365. <br />VirtueStream <br />Virtustream's self-service portal allows authorized users to deploy or de -commission resources on - <br />demand 24365. <br />8.13 Cloud Security Alliance <br />Describe <br />ur level of disclosure with CSA Star Registry for each Solution offered. <br />a. Completion of a CSA STAR Self -Assessment, as described in Section 5.5.3. <br />b. Completion of Exhibits 1 and 2 to Attachment B. <br />C. Completion of a CSA STAR Attestation, Certification, or Assessment. <br />d. Completion CSA STAR Continuous Monitoring. <br />Carahsoft is proposing a number of Service Providers that are members of the Cloud Security Alliance. For <br />example Salesforce is a corporate member of the Cloud Security Alliance (CSA) and contributes to their <br />research and initiatives in a variety of ways. Salesforce has completed the CSA Consensus Assessments <br />Initiative questionnaire (CAIQ), which maps to the CSA Cloud Controls Matrix (CCM) for the Salesforce <br />Services, including Force.com, Analytics Cloud, Communities, Chatter, Sales Cloud and Service Cloud. A <br />copy of the current completed CSA CAIQ can be provided to prospects or customers under NDA upon <br />request. <br />8.14 Service Provisioning <br />8.14. 1 Describe in detail how your firm processes emergency or rush services implementation requests by <br />a Purchasing Entity. <br />carahsoft 152 carahsoft <br />