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SOLICITATION # CH16012 <br />VMWare AirWatch <br />Participating Agencies will work with thier dedicated Account Executive to procure addition <br />services for thier AirWatch implementations. Customers can implement and update configurations <br />through the AirWatch administrative console. Additionally, customers can submit ASK tickets for <br />any solution issues that will be tracked through completion. <br />FireEye <br />FireEye will make every reasonable effort to accommodate rush provisioning requests. The <br />purchasing entity should contact their sales account team who will interface directly with the <br />corresponding implementation team to coordinate an expedited implementation. <br />8.14.2 Describe in detail the standard lead-time for provisioning your Solutions. <br />CA <br />APM <br />48 hour turnaround is typically required <br />MAA <br />Services do not generally require client action for provisioning. General service <br />catalog requests have a standard 48 hour lead time <br />CA Agile <br />Services do not generally require client action for provisioning. General service <br />catalog requests, such as a data refresh, have a standard 48 hour lead time <br />ASM <br />Services do not generally require client action for provisioning. General service <br />requests have a standard 48 hour lead time <br />Google <br />Standard lead time is three business days. <br />AODocs <br />Standard lead time is two business days. <br />Virtru <br />The Lead-time for provisioning is no more than 15 minutes <br />ServiceNow <br />ServiceNow provisions new instances or newly purchased users or applications to the instance <br />within 48 hours after receipt of order. If users or applications are required more quickly, the <br />customer controls access to all ServiceNOw capabilities at any time and the true -up occurs <br />thereafter. <br />Docusign <br />DocuSign is intuitive and easy -to -use. Getting started with our cloud solution, standard console, <br />can be implemented in a day. Adding integrations or API's will add to the complexity of the <br />im lementation, but our Professional Services are there to guide you every step of the way. <br />VMware <br />VMware vCloud Air Services <br />VMware vCloud Air OnDemand services can be purchased and provisioned in minutes via the <br />vCloud Air self service portal. VMware vCloud Air services other than OnDemand are purchased <br />via purchase order. Purchase orders are typically processed on the day of order. Once services <br />have been purchased the user can immediately begin provisioning services from the self service <br />portal. These services are available within minutes of launch. <br />VMware vCloud Government Services <br />VMware vCloud Government Services are purchased via purchase order. Purchase orders are <br />typically processed on the day of order. New environments require an RSA token that is <br />overnighted for 2 factor authentication. Once the user has their RSA token they can begin to <br />provision IaaS Services. <br />VMWare AirWatch <br />AirWatch is committed to implementing the solution in a timely manner and we work closely with <br />customers to meet internal deadlines. <br />Delivery and deployment models will vary depending the hosting model selected by the customer: <br />• SaaS deployments can be implemented within several days and some within a few hours <br />• Large enterprise deployments with numerous integration endpoints may require additional time <br />Once an order is placed, we immediately begin working with the customer to finalize terms and <br />conditions in a mutually agreeable manner and begin the implementation process. <br />We schedule regular check -ins for project status updates and to discuss any questions or <br />concerns. <br />carahsoft carahsoft <br />