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SOLICITATION # CH16012 <br />OATAPAOTELMOH <br />!]pl7 <br />2.fA 21i d34 $$2Gep1E,g 8 <br />w _ .. •- _"_ - r....e... ...-..�,.`, ram, ..+...r.r..- ��.. <br />VMWare AirWatch <br />Customers can export and archive solution data using interactive dashboards (CSV), reports <br />(PDF, XLS, and CSV), the AirWatch Hub (PDF), and event log (CSV). Customers in a Dedicated <br />Cloud deployment can leverage a robust data mart. <br />FireEye <br />Customers have access to data stored in the varying cloud solutions and are accessible at any <br />time during the length of the subscription contract. Retention periods vary per service offered. See <br />section 8.7.2 for further information. <br />VirtueStream <br />Specific retention requirements can be accommodated on a custom basis. More detailed <br />information would need to be provided in order to scope. <br />1 8.15.2 Describe any known inherent disaster recovery risks and provide potential mitigation strategies. <br />CA <br />APM <br />DR is provided only in a single geography at this point. Professional Services would <br />need to be engaged to provide multi-geo DR <br />MAA <br />N/A <br />CAAgile <br />None - our DR plan is tested at a minimum semi-annually. <br />ASM <br />None <br />Virtru <br />Please see the Virtru Disaster Recovery Plan provided in the Supplemental Information section of <br />this response. <br />Salesforce <br />The Salesforce service performs near real-time replication at each data center and annual disaster <br />recovery tests for the service verify the projected recovery times and data replication between the <br />production data center and the disaster recovery center. The disaster recovery site is a 100% <br />replica of the primary production site of capacity (host, network, storage, data). Data is transmitted <br />between the primary and disaster recovery data centers across encrypted links. Additionally, back- <br />ups of data are performed and data is retained on backups at the geographically separated <br />disaster recovery data center location CP-4, CP-6, CP-7, CP-9, MP-5 . <br />ServiceNow <br />ServiceNow is divided into two distinct environments for Business Continuity (BC) and Disaster <br />Recovery (DR). ServiceNow's corporate environment and its data center environments are <br />physically and logically isolated from each other. A disaster in ServiceNow's corporate <br />environment could occur with little or no impact on the ability for the data centers within the private <br />cloud to operate. <br />In both cases, the BC and the DR are supported by a series of SOPs that allow ServiceNow to <br />quickly and effectively take action when it is required. <br />carahsoft carahsoft <br />