Laserfiche WebLink
SOLICITATION # CH16012 <br />ServiceNow leverages this Advanced High Availability (AHA) architecture for customer production <br />instances in several ways: <br />-In the event of the failure of one or more infrastructure components, service is restored by <br />transferring the operation of customer instances associated with the failed components to the peer <br />data center. <br />-Before executing required maintenance, ServiceNow can proactively transfer operation of <br />customer instances impacted by the maintenance to the peer data center. The maintenance can <br />then proceed without impacting service availability. <br />This approach means that the transfer between active and standby data centers is being regularly <br />executed as part of standard operating procedures — ensuring that when it is needed to address a <br />failure, the transfer will be successful and service disruption minimized. <br />See the "ServiceNow Security, Operations, and Compliance White Paper" included with this <br />response for more information. <br />Docusign Each component of our trusted platform - Hardware & Infrastructure, Systems & Operations, <br />Applications & Access, and Transmission & Storage - undergoes tremendous security scrutiny. <br />HARDWARE & INFRASTRUCTURE <br />Three geo-dispersed, SSAE 16 audited datacenters <br />Near real-time secure data replication and encrypted archival <br />365x24x7 on -site security <br />Annual Business Continuity Planning (BCP) & Disaster Recovery (DR) testing <br />Third -party penetration testing <br />SYSTEMS & OPERATIONS <br />Physically and logically separate networks <br />Two -factor, encrypted VPN access <br />Professional, commercial grade firewalls and border routers <br />Distributed Denial of Service (DDoS) mitigation <br />Active monitoring and alerting <br />APPLICATIONS & ACCESS <br />Formal code reviews and vulnerability mitigation by third parties <br />Application level Advanced Encryption Standard (AES) 256 bit encryption <br />Key Management & Encryption Program <br />Enterprise -class malware protection <br />Digital audit trail <br />Multiple authentication mechanisms <br />TRANSMISSION & STORAGE <br />Secure, private SSL 256 bit viewing session <br />Anti -tampering controls <br />Signature verification of signing events <br />Unalterable, systematic capture of signing data <br />Digital certificate technology <br />Customer configurable data retention program <br />carahsoft 161 carahsoft <br />