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SOLICITATION # CH16012 <br />Providing a secure and stable product that mitigates vulnerabilities, reduces risk and quickly <br />responds to the evolving threat landscape is considered a top priority. Following the guidelines <br />established in NIST SP 800-30, regular risk and vulnerability assessments are performed against <br />the production environment to identify, assess and remediate emerging threats. When potential <br />vulnerabilities are discovered, we follow a documented procedure to prioritize and deploy <br />necessary patches. <br />-Vulnerabilities and threat -sources are identified by conducting interviews with various members of <br />the Cloud Operations community and mapping data to the AirWatch business landscape. <br />-We can provide additional information as conversations progress. <br />FireE a <br />Varies by service and customer deployment. Will be defined during engagement setup. <br />VirtueStream <br />Virtustream has built redundancy into all layers of the physical infrastructure in order to deliver <br />SLAs up to 99.999% and mitigate any known risks. To further mitigate against the unknown, Core <br />microVM's are designed for mission -critical workloads and include reserved compute capacity in a <br />secondary datacenter and automatic storage replication to facilitate the ability to restore <br />operations in the event of an outage at the primary data center. <br />8.15.3 Describe the infrastructure that supports multiple data centers within the United States, each of <br />which supports redundancy, failover capability, and the ability to run large scale applications independently <br />in case one data center is lost. <br />CA <br />APM <br />AWS datacenters provide redundancy and failover within a single AWS EC2 zone <br />(i.e., a single geographic location). Professional Services would need to be engaged <br />to provide multi- eo DR <br />MAA <br />MAA service is currently available from one data center only. <br />CA Agile <br />We run a hot/warm data center configuration and have the ability to quickly failover if <br />required. Our data centers are —1300 miles apart to ensure redundancy. We perform <br />fulls stem planned switch over testing at a minimum semi-annually. <br />ASM <br />ASM core services run in one primary data center, and can fail over to the DR site if <br />there is a catastrophic failure. <br />AODocs <br />As described elsewhere in this response, AODocs is built on Google Cloud Platform (AppEngine) <br />and Altirnao does not manage this infrastructure. <br />Virtru <br />We operate our infrastructure in multiple Availability Zones, and any given data center failure <br />would not result in data loss. <br />Salesforce <br />Customer Data for customers in Salesforce's Government Cloud is stored in two of our U.S. data <br />center locations. Our service is collocated in dedicated spaces at toptier data centers. Salesforce's <br />hardware is located inside of secure server rooms designated to Salesforce and separated by <br />concrete walls from other data center tenants. Individual racks inside of the data center are <br />secured with a lock. Specific racks are allocated for hardware supporting the Salesforce <br />Government Cloud. Access to the racks supporting the Salesforce Government Cloud hardware is <br />restricted to Qualified U.S. Citizens as described in the section above. <br />ServiceNow <br />ServiceNow's data centers and cloud -based infrastructure have been designed to be highly <br />available. All servers and network devices have redundant components and multiple network <br />paths to avoid single points of failure. <br />At the heart of this architecture, each customer application instance is supported by a multi -homed <br />network configuration with multiple connections to the Internet. Production application servers are <br />load balanced within each data center. Production database servers are replicated in near -real <br />time to a peer data center within the same geographic region. <br />carahsoft 160 carahsoft <br />