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SOLICITATION # CH16012 <br />eliminating the malicious software risk. Email sent from the Salesforce system is not currently <br />scanned for viruses. <br />ServiceNow <br />If Customers want to schedule an antivirus software scan on certain computers after a pre -defined <br />number of days, Customer would define a model -based plan with a duration -based maintenance <br />schedule. This would do the scan automatically to those models defined in the Planned <br />Maintenance area. <br />Docusi n <br />Yes, DocuSign maintains enterprise -class malware protection. <br />QTS <br />Yes - 24x7x365, dependable and detailed support <br />SAP <br />Hanna I Yes <br />VMware <br />VMware IaaS Services <br />Anti -virus software is installed on all development, domain and production hardware devices <br />owned and operated by VMware, which hold company data, passwords, or keys. These devices <br />maintain the most recent version of the anti -virus software signature file. <br />VMWare AirWatch <br />AirWatch has installed a best -in -class, continuously -updated anti -virus suite on servers in the <br />SaaS environment <br />FireEye <br />FireEye employs a multi -layered, continuously monitored and engaged set of active defenses to <br />provide anti -virus protection for customer data stores that both meet and exceed traditional <br />approaches. FireEye, and our customers, not only are prepared to reactively withstand attacks <br />from known virus vectors, but since FireEye and our MVX technology is literally, continuously, and <br />securely detonating viruses and other advanced malware on the way to our customer's data <br />stores, FireE a proactively defends from zero day and other emergent attacks as they happen. <br />VirtueStream <br />Virtustream offers Anti -Virus protection based on per virtual machine, per month charge. <br />8.16.3 Ability to migrate all Purchasing Entity data, metadata, and usage data to a successor Cloud Hosting <br />solution provider. <br />Carahsoft will work with each Participating Entity to develop a cost effective plan to assist in the migration <br />and implementation of their data into the new service that has been selected. <br />F8.16.4 Ability to administer the solution in a distributed manner to different participating entities. <br />Carahsoft will view each Participating Entity as a separate customer and privileges can be assigned for <br />control access even within the individual services. <br />F8.16.5 Ability to apply a participating entity's defined administration polices in managing a solution. <br />Each Participating Entity will have the ability to work with Carahsoft and the Service Provider to identify <br />defined administration policies to mangage the solution. <br />8.17 Hosting and Provisioning <br />8.17.1 Documented cloud hosting provisioning processes, and your defined/standard cloud provisioning <br />stack. <br />CA APM CA SaaS Ops has a well defined Service Introduction and update process, including <br />review boards, staged rollouts and followups to ensure service integrity. Our cloud <br />provisioning stack is tied to AWS EC2 services, and includes S3 and RDS for storage; <br />RHEL instances for the applications; route 53 DNS services; cloudfront for monitoring; <br />and ELB for load balancing <br />carahsoft 167 carahsoft <br />