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SOLICITATION # CH16012 <br />MAA <br />Same as above. <br />CA Agile <br />We utilize configuration management tools to ensure consistent configuration across <br />our servers. <br />ASM <br />Same as above. <br />Virtru <br />Provisioning system automatically persists all past AMIs for ability to roll -back <br />Salesforce <br />This is not applicable. These services while applicable to IaaS are not applicable to PaaS/SaaS <br />where all of the infrastructure is managed by Salesforce as the Cloud Service Provider. These <br />services are included and managed as part of the Salesforce subscription service and not directly <br />exposed to the customer. <br />ServiceNow <br />ServiceNow has read and understands this requirement. ServiceNow supports only a SaaS <br />environment so there is no on -premise offering. <br />SAP <br />Ariba <br />Ariba has standard 'realms' which are default versions of the various <br />configurations the Ariba on -demand products can be setup for each customer <br />with one test and one production instance. Ariba maintains all hardware, <br />software, realms and entitlements taking the burden off our customers and <br />suppliers whilst providing a platform to configure to each company's needs <br />and business processes <br />Fieldglass <br />Fieldglass uses virtual servers within our hosted environments uses the <br />hardening configurations to maintain the right level of security. <br />Hanna <br />HEC is a private cloud offering where servers configurations are discussed <br />and approved by customer prior to deployment. <br />VMware <br />VMware IaaS Services <br />We also allow for template and gold master images to be stored on -premise and deployed to the <br />cloud as well as storage of templates and master images in vCloud Director catalogs in in vCloud <br />Air <br />VMWare AirWatch <br />Our Information Security team identifies applicable security standards and the AirWatch Server <br />Team creates a secure baseline image for deployment throughout the SaaS environment. <br />Due to FOIA restrictions, additional information regarding capacity planning and image <br />creation/safeguarding cannot be disclosed at this time. <br />FireE e <br />This is not applicable as each of FireE e's offerings are classified as SaaS. <br />VirtueStream <br />Virtustream offers server images, templates, or other methods (OVF and blueprints) for multiple <br />de to ments as part of standard solution. <br />3. Securing additional storage space <br />CA <br />APM <br />AWS EC2 storage is elastic, and can be expanded on demand <br />MAA <br />Virtual storage can be added when needed. <br />CA Agile <br />We have redundant systems for all critical infrastructure and have the ability to add <br />additional storage if deemed necessary. <br />ASM <br />Additional storage is added manually. <br />AODocs <br />AODocs storage is based on Google Apps Drive storage and with respect to the SaaS offfering, <br />Google Apps, if customers have not selected the Google Apps Unlimited option which offers <br />unlimited storage, they have options to upgrade. <br />Virtru <br />New hardware added at Cloudant <br />Salesforce <br />Salesforce provides extensive storage capabilities. Storage is divided into two categories: file <br />storage and data storage. File storage includes files in attachments, the Documents tab, the Files <br />tab, the File field, Salesforce CRM Content, Chatter (including user photos), and Site.com assets. <br />Data storage includes the following entities/records stored within the Salesforce application: <br />Accounts, Article types, Article type translations, Campaigns, Campaign Members, Cases, Case <br />carahsoft 172 carahsoft <br />