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SOLICITATION # CH1601 <br />L8.18.3 Offeror must describe what training and support it provides at no additional cost. <br />Carahsoft provides the customer with free training for specific deals on a case by case basis. This can <br />include free installation, training, and maintenance for high value customers who purchase Carahsoft's <br />solution through the NASPO contract vehicle. In addition, Carahsoft will provide webinars with basic <br />training on a quarterly basis, made available to any Purchasing Entity who wishes to participate. <br />8.19.1 Describe how the Solutions you provide can be integrated to other complementary applications, and <br />if you offer standard -based interface to enable additional integrations. <br />The integration into other applications will vary base on the Service Provider, however it is standard <br />practice to allow for open Als for integration development. For example Connecting Salesforce to an <br />existing enterprise application is a common and frequently performed task. Integration options range from <br />native Web Services support (APIs, outbound workflow, etc.) to import/export utilities to middleware <br />integration via packaged connectors to toolkits for Java, .NET, and other open platforms. Our solution <br />provides the ability to call out to virtually all common APIs, to enable synchronization, push / pull, and <br />mash -ups with external apps/systems. Salesforce itself is based on web -service based APIs that in turn <br />simplify access to Salesforce data from external systems. API -based integration is heavily leveraged by <br />our customers. <br />8.19.2 Describe the ways to customize and personalize the Solutions you provide to meet the needs of <br />specific Purchasing Entities. <br />The Service Providers customization options are very extensive and highly configurable. For example The <br />Salesforce Platform offers a core set of technologies that not only power the Salesforce SaaS products, but <br />also allows your Agency to build custom apps, connect data from any system, and manage it from <br />anywhere. The Salesforce Platform allows customers to build apps fast with just a few clicks, designed for <br />desktop and mobile devices, all from a single canvas. The Salesforce Platform has been given top ratings <br />by Gartner, Forrester, & Info -Tech Research. To help IT deliver apps faster, the Salesforce Platform offers <br />a simple yet powerful set of declarative, point -and -click tools that anyone can use to achieve business <br />goals at lightning speed. Without writing code, developers and business users alike can quickly and easily <br />create custom apps on the Salesforce Platform with complex business logic and beautiful user interfaces <br />designed specific to every screen. Salesforce Lightning Builder tools allows your Agency to work in <br />alignment with agile development methodologies as IT meet business demands faster. The Platform uses <br />open APIs based on industry standards such as REST and SOAP to make it easy for your Agency to build <br />apps that integrate with legacy systems. For more complex applications, developers can leverage the Apex <br />programming language. Apex is an object -oriented, on -demand language. It is like Java, with similar syntax <br />and notation, and is strongly -typed, compiled on demand, and fully integrated into the Platform. All of the <br />application services come right out of the box, from a powerful workflow engine to API services, integration <br />services, authentication, event log framework, analytics, and collaboration. <br />Describe your how you intend to market your Solutions to NASPO ValuePoint and Participating Entities. <br />Carahsoft offers deep experience in public sector marketing. Our dedicated team plans, promotes and <br />executes more than 2,000 public -sector marketing campaigns and events each year, including contract - <br />specific promotional activities. These include but are not limited to: <br />• News announcements <br />carahsoft <br />177 <br />carahsoft <br />