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5.1 Lapsed Support. After any lapse of Support Services, the parties subsequently may elect to reinstate such <br />Support Services for Products for which the Support Services lapsed pursuant to the terms and conditions set forth <br />in this Agreement; provided, however, that (i) Customer agrees to pay for the period of time that has lapsed as <br />well as any renewal term, and (ii) such Products must be in good working condition, as solely determined by <br />FireEye or its designee. <br />5.2 Support Program Upgrade. At any time during the Term, Customer may upgrade to FireEye's next level of <br />Support Program by (i) notifying FireEye of Customer's desire to upgrade; (ii) acknowledging in writing the then - <br />current terms and conditions for the relevant Support Program; and (iii) paying FireEye the additional Support Fee <br />owed in connection with such upgraded Support Program. <br />Confidential FireEye Rev. 8/2016 <br />Page 43 <br />