Laserfiche WebLink
W 9 il W Elul <br />lei <br />servicenow <br />0000000000i <br />ServiceNow Product Overview <br />Effective Date: May 2, 2016 <br />Demand Management <br />Consolidates IT requests through a service catalog and routes them in a <br />workflow to stakeholders who gather additional information to prioritize <br />investment decisions. <br />Discovery <br />Locates physical and virtual devices connected to an enterprise network. <br />When Discovery locates a device, it explores its configuration, status, <br />software, and relationships to other connected devices, and updates the <br />Configuration Management Data Base (CMDB). <br />Edge Encryption <br />Resides on Customer -owned servers and encrypts and decrypts eligible data <br />stored in their instance. Customer controls and manages the encryption keys <br />for the eligible data in their instance. <br />Enterprise Service Portal - HR <br />In support of HR service delivery, provides employee self-service via an HR <br />service catalog and provides HR the capability to assign tasks to employees. <br />Uses prebuilt layouts, controls, and content. Requires HR Service <br />Management. <br />Event Management <br />Aggregates events from monitoring tools used by Customer in its <br />infrastructure, de -duplicates and correlates inputs from such eventsto CMDB, <br />and provides the ability to filter and prioritize events to create incidents for <br />remediation. <br />Facilities Service Management <br />Provides capabilities to manage the service delivery of a facilities department <br />by offering a self-service catalog and assignment of requests based on <br />fulfillment rules. <br />Field Service Management <br />Provides capabilities to create work order records for the repair and service of <br />equipment. Requires Asset Management. <br />Financial Planning <br />Assists executives and budget owners in the automation of budget and <br />forecast planning, helping to increase efficiency and simplify theplanning <br />process. <br />Finance Service Management <br />Enables the finance department to define its services and fulfill requests <br />through workflow capabilities and knowledge management, and provides <br />visibility into resource utilization and service delivery performance through <br />dashboards. <br />HR Service Management <br />Provides capabilities to manage HR service delivery using casemanagement <br />to document the interactions between the employee and HR supported by <br />the knowledge base. <br />Incident Management <br />Facilitates the process of restoring normal IT operations by providing <br />capabilities to record, classify, distribute, and manage incidents through to <br />resolution. Includes Performance Analytics limited to 15 key performance <br />indicators (KPIs), one dashboard and 90 days of data captured by Incident <br />Management. <br />Legal Service Management <br />Enables the legal department to define its services and fulfill requests through <br />workflow capabilities and knowledge management, and provides visibility into <br />resource utilization and service delivery performance through dashboards. <br />Marketing Service <br />Enables the marketing department to define its services and fulfill requests <br />© 2016 ServiceNow, Inc. All rights reserved. ServiceNow confidential. <br />ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their respective holders. <br />