Item 26 - Agreement with Allied Network Solutions, Inc. for Adobe Software and Subscription

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W 9 il W Elul lei servicenow 0000000000i ServiceNow Product Overview Effective Date: May 2, 2016 Management through workflow capabilities and knowledge management, and provides visibility into resource utilization and service delivery performance through dashboards. Notify Provides the capability to initiate notification from Customer's instance of the subscription service to a supported third -party platform for SMS, voice and other communications protocols. Customer is required to separately purchase any third -party service required to work with Notify. Orchestration Core Enables orchestration of activities outside Customer's instance of the subscription service. Allows Customer to automate discrete tasks or processes using graphical workflows that interact with external systems or services. Password Reset Provides the capability to reset User's passwords that are stored and pre - authenticated in a credential store outside Customer's instance of the subscription service, such as Active Directory and other supported credential stores. Requires Orchestration Core. Performance Analytics Provides advanced analytics and time series analysis for KPIs. Platform Runtime Allows customer to deploy applications developed on the ServiceNow Platform into production. Policy and Compliance Provides a centralized process for creating and managing policies, standards, Management and internal control procedures that are cross -mapped to external regulations and best practices. Additionally, the application provides structured workflows forthe identification, assessment, and continuous monitoringof control activities. Problem Management Facilitates the process of identifying the root causes of errors in the IT infrastructure by providing capabilities to record, escalate, and manage problems through to resolution. Project Portfolio Management Provides capabilities to plan, organize, and manage projects and project portfolios including associated tasks and resources. Release Management Facilitates the planning, design, build, configuration, testing, and release of hardware and software into the IT infrastructure. Request Management Provides capabilities to approve and fulfill requests for goods and services defined and presented in the service catalog. Resource Management Provides a view of projects and the availability, allocation, and capacity of assigned resources. Risk Management Provides an executive view into risk to allow risk managers to quickly identify at -risk assets, perform assessments, and continuously monitor risk exposure. Security Incident Response Enables SOC/SIRT teams to enact response plans to address security -related activities, events or incidents. Enables response team collaboration, investigation of network and non -network related activities (i.e. intellectual property theft, criminal activities, etc.) and includes the capability for automated request assignment and remediation across IT and security teams. © 2016 ServiceNow, Inc. All rights reserved. ServiceNow confidential. ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their respective holders.