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W 9 il W Elul <br />lei <br />servicenow <br />0000000000i <br />ServiceNow Product Overview <br />Effective Date: May 2, 2016 <br />Service Level Management <br />Establishes and monitors status of service contracts and SLAB between the <br />organization and its customers orthird-party service providers. <br />Service Portal Designer <br />Provides the capability to build portals with a consumer -like experience using <br />both ServiceNow out -of -the -box widgets and templates as well as Customer's <br />own widgets and styles, while leveraging only HTML and CSS. <br />Skills Management <br />Assigns configured competencies to groups or users. <br />Studio <br />Integrated Development Environment (IDE) for professional and low -code <br />(i.e., IT administration) application developers. <br />Survey Management <br />Allows for polling and collection of data, including configuration for <br />specific events and/or conditions. <br />Time Cards <br />Records time worked on tasks either manually or automatically. <br />Visual Task Boards <br />Enables a Kanban-style workspace for either individual or team -based <br />management of tasks. <br />Visualizations <br />Displays interactive 2-D and 3-D visual representations for any logical data <br />relationships within an instance. <br />© 2016 ServiceNow, Inc. All rights reserved. ServiceNow confidential. <br />ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their respective holders. <br />