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<br />. <br /> <br />. <br /> <br />notification shall contain the date of the reported overflow of <br />Solid Waste from the bin or roll-off container. The notice shall <br />also inform the business and property owner that should another <br />incident of overcapacity occur within thirty (30) days following <br />the date of the original incident, the business and/or property <br />owner will be required to increase the number of bins or roll-off <br />containers, or the frequency of collections. In the event that <br />this should occur, the Executive Director shall determine whether <br />to increase the number of bins or roll-off containers, the size of <br />the bin or roll-off container, or the frequency of collections and <br />CONTRACTOR shall furnish such additional services and shall be <br />entitled to compensation from such Customers to the same extent as <br />if the Customer requested such additional collections from the <br />CONTRACTOR. <br /> <br />31. <br /> <br />SERVICE STANDARDS: <br /> <br />(a) The CONTRACTOR's office shall be accessible by a local or <br />toll-free telephone number. The CONTRACTOR's office hours shall be <br />open at a minimum from 8:00 a.m. to 5:00 p.m. Monday through Friday <br />and from 8: 00 a. m. to noon on Saturdays. CONTRACTOR's off ices <br />shall be closed on sundays and holidays. The CONTRACTOR shall have <br />an answering machine in operation after normal business hours, and <br />on Sundays and holidays thus enabling the public to leave a <br />message. The CONTRACTOR shall have the capability of responding to <br />the public in English and spanish during office hours. <br /> <br />(b) CONTRACTOR may charge a delinquency fee of not more than <br />ten (10%) percent per month on accounts which have not remitted <br />required payments within 30 days after the date of billing. Should <br />payment not be received within 45 days of billing, CONTRACTOR shall <br />notify said Customer on forms approved by the CITY that services <br />may be discontinued 15 days from the date of the notice if payment <br />is not made before that time. Upon payment of the delinquent fees, <br />CONTRACTOR shall resume collection on CONTRACTORS next regularly <br />scheduled collection day. CONTRACTOR shall provide the CITY with <br />a bi-weekly list indicating the Customers which have had service <br />ceased due to nonpayment. <br /> <br />32. <br /> <br />SUPERVISION: <br /> <br />Performance of each of the provisions of this Agreement shall <br />be under the direction and supervision of the Executive Director. <br />The CONTRACTOR shall furnish the Executive Director every <br />reasonable opportunity of ascertaining whether or not the work is <br />performed in accordance with the requirements of this Agreement. <br />The CONTRACTOR shall designate a person to serve as agent and <br />liaison between its organization and the CITY and shall maintain a <br />telephone and a means for contact at all times during periods of <br />strike or other emergencies. The Executive Director may inspect <br />the CONTRACTOR's operations, facilities and equipment at any <br />reasonable time and the CONTRACTOR shall admit him to make such <br />inspections at any reasonable time and place. <br /> <br />26 <br />