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<br />,. <br /> <br />City of Santa Ana, CA. VINE~ Program Proposal <br /> <br />8 <br /> <br />Terms & Conditions <br /> <br />8.1 <br /> <br />Project Acceptance at Each Phase <br /> <br />1. Upon completion of the each Phase, Appriss will deliver to the customer the appropriate <br />reports and any supporting information for validation by the customer. The customer shall <br />use it best efforts, within five (5) business days (but in no event beyond ten (10) business <br />days), to issue a written notice of validation of the respective Phase or to give Appriss a <br />written notice of deficiencies. If a list of deficiencies is issued, Appriss shall thereafter re- <br />work the Phase Report to correct such deficiencies and will resubmit the respective phase <br />report to the customer in a mutually agreed time. The customer shall use it best efforts, <br />within three (3) business days of receipt of the re-worked respective phase (but in no event <br />beyond five (5) business days), to issue a written notice of acceptance of the phase or to <br />give Appriss a written notice of further deficiencies. <br /> <br />If, at any point in the acceptance process, the customer fails to give Appriss written notice <br />of acceptance or deficiencies within five (5) business days of receipt of the each Phase, the <br />respective phase shall be deemed accepted without authorization to proceed. In addition, <br />all Appriss deliverables will be pushed back if the phase resources were allocated to <br />another project. Appriss will inform the customer when the project will be resumed. The <br />acceptance of each phase shall serve as authorization for Appriss to proceed with the next <br />phase or project implementation. <br /> <br />2. All projects will be put on line with their supported primary languages until it is approved <br />and verified by the customer. Additional languages will be added to the system after <br />system approval. <br /> <br /> <br />3. To ensure that the project flow moves in a timely manner to maintain the implementation <br />schedule agreed upon, the following conditions for the customer are crucial to the success <br />of the project: <br />. Customer reviews all documentation and responds with any comments within the <br />designated timeftame (typically 5 days with the exception of Design Document review <br />which is 10 days). <br />. Technical staff at sites participating in project to provide assistance in creating and <br />testing interfaces and allow equipment installation on-site within requested <br />timeftames. <br />. Any 3rd party system vendors involved with interface development provide assistance <br />in creating and testing interfaces within requested timeftames. <br />. After a system goes on-line, any cost associated with changes that are the direct result <br />of a customer modification to the system will be billable based on time and materials. <br />. Any change of scope after acceptance of the system design will be considered a change <br />order. <br /> <br />All Information contained In this proposal (Ver. 6.3) is the <br />confidential and proprietary property of Apprlss, Inc. <br /> <br />Page 44 <br /> <br />01/01/2001 <br />Proposal # 100901228-01 <br />